ABDULQADIR YUSUF
IT Support Specialist
Abuja
Summary
Adaptable professional with 3+ years of experience and a proven knowledge of hardware engineering, management information systems, and web design. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
IT Support Specialist
Bayco Consulting
Lagos
01.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for employees across various time zones
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
Junior Web Developer
K Solutions
Abuja
01.2021 - 12.2021
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Collaborated with marketing, representing web team to establish project goals, projections and milestones.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Built website interfaces with HTML and CSS.
- Discussed site and app requirements with clients to produce actionable development plans.
IT Support Specialist
Bureau of Public Procurement Agency
Abuja
11.2019 - 12.2020
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Delivered onsite technical support for over 30 employees.
- Managed high levels of call flow and responded to employees technical support needs.
- Configured hardware and granted system permissions to new employees.
Sales Representative
YUBOL Enterprise
Abuja
07.2014 - 02.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Organized sales paperwork, presented proposals and finalized contracts.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base and boosted profit within product line.
- Automated contact management system, resulting in better client organization and goal alignment.
- Revitalized product revenues to over $100,000 in one year.
Education
Bachelor of Science - Computer Science
Al-hikmah University Ilorin
Kwara, Nigeria 10.2016 - 07.2019
No Degree - Computer Hardware And Networking
National Institute of Information Tecnology
Lagos, Nigeria 04.2001 -
No Degree - Management Information Systems
National Institute of Information Technology
Lagos, Nigeria 04.2001 -
No Degree - Amazon Web Service
Udemy
04.2001 -
Skills
Proficient in Microsoft Office Suite
Good Communication
Good Self-Management
Ability to Upskill and Reskill
Confident
TCP/IP
Technical issues analysis
Software diagnosis
Desktop support
Data recovery
Certification
Apr 2017
Playing and Watching Football
I enjoy everything relating to football.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
IT Support Specialist
Bayco Consulting
01.2022 - Current
Junior Web Developer
K Solutions
01.2021 - 12.2021
IT Support Specialist
Bureau of Public Procurement Agency
11.2019 - 12.2020
Bachelor of Science - Computer Science
Al-hikmah University Ilorin
10.2016 - 07.2019
Sales Representative
YUBOL Enterprise
07.2014 - 02.2016
No Degree - Computer Hardware And Networking
National Institute of Information Tecnology
04.2001 -
No Degree - Management Information Systems
National Institute of Information Technology
04.2001 -
No Degree - Amazon Web Service
Udemy
04.2001 -