Abdulmumuni Ismaila
Abuja
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder
VaxPay (formally Finsend)
Abuja
06.2025 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Established strategic partnerships with financial institutions and technology providers.
- Identified potential partnerships to expand the reach of the business.
- Led a team to enhance customer experience through user-friendly platforms.
- Managed daily operations to ensure smooth functionality of services offered.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Implemented effective marketing strategies to boost brand visibility online.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw compliance with financial regulations and industry standards.
- Conducted regular reviews of existing processes to identify areas of improvement.
- Provided leadership support during times of organizational change or uncertainty.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Managed day-to-day activities across multiple departments within the organization.
- Developed innovative payment solutions for diverse client needs.
Founding Partner
Smartrend Global Ltd
Abuja
04.2021 - Current
- Developed strategic partnerships with key stakeholders to enhance operational efficiency.
- Led cross-functional teams to implement innovative solutions for client challenges.
- Oversaw project timelines and deliverables to ensure alignment with company goals.
- Analyzed market trends to inform strategic decision-making and business direction.
- Identified potential sources of capital from investors or lenders to fund expansion projects.
- Negotiated contracts with vendors, suppliers, and other external partners.
- Provided leadership and guidance to staff members on policy implementation.
- Implemented systems to track progress against objectives and goals.
- Facilitated the development of a business plan for company launch.
- Developed and executed strategies for scaling the business.
- Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.
- Implemented scalable processes and systems to support business operations and facilitate efficient growth.
- Monitored and analyzed performance metrics to inform strategic pivots and drive continuous improvement.
Senior Business Development Manager
Moniepoint Inc
03.2021 - 05.2025
- Business expansion across various business segments i.e. agency, moniepoint bank business, api & school solutions
- Identified customer needs and opportunities to deliver further value based on financial plans and current market trends.
- Built long-term, profitable customer relationships by setting up a variety of business and individual loans.
- Managed existing portfolio and sought out opportunities to generate incremental revenue through account servicing
- Identifying opportunities for greater profits.
- Pitching & deal negotiation.
- Developed personal portfolio with a mix of high-value and high-potential clients.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria
Head, Customer Services Unit
First Bank Nigeria Ltd
Anyigba
12.2018 - 02.2021
- Handle probate account enquiries in accordance with customer mandate and relevant law / ensure that deceased customer's account is debit freeze once the probate enquiry is issued.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Interview customers, oversees the prompt opening/closing of accounts (all variants), ensure kyc compliance / full documentation / approved deferrals are in place and sign off account opening forms
- Planned and executed strategies to increase business and drive profit growth.
- Oversee the processing of customers' cheque, card requests, alert and online banking services including ultimate delivery to the customer.
- Ensure safe custody of processed debit cards and issuance of customer's selectable pin.
- Ensure dual control in the retrieval / release of security document pledged as collateral.
- Oversee / approve / sign all bankers' confirmation and letter of references requests.
- As part of the bank's information security requirements, maintain the security of all information entrusted to the staff and comply with the principles and policies in the information security handbook.
Team Lead, Customer Services Unit
First Bank Nigeria Ltd
Anyigba
09.2017 - 11.2018
- Handling of account maintenance activities; freezing/unfreezing of account, placing of lien, reactivation of dormant accounts
- Identified needs and recommended quality improvements, creating perceived value for customers
- Provide customers with gracious, quick and efficient service through modeling behaviors.
- Assist teams with application of basic diagnostic techniques to identify problems, investigate causes and recommend solutions.
- Utilize tools and resources to resolve customer inquiries or prepare correspondence.
- Responsible for the issuance and maintenance of all card products to eligible customers.
- Ensure timely resolution of customers' issues and promptly consult the head, non-financial transactions for issues unable to handle or resolve
- Initiate requests on template generator for confirmation letters and letters of reference
- Supervises non-financial transactions officers
Digital Geek & Marketing Associate
First Bank of Nigeria
Ankpa
03.2015 - 07.2017
- Facilitates enrolment of customers on the bank's e-banking platforms (i.e. Firstonline, firstmonie, POS terminal etc.).
- Cross-sold additional products and services, enhancing customer engagement.
- Relationship management.
- Attending and finding solutions to customers' complaints.
- Reactivation of dormant accounts.
- Resolved customer complaints through effective communication and problem-solving.
- Managed relationships with customers, fostering loyalty and trust.
Education
PhD, Accounting - Prince Abubakar Audu University
Anyigba, Kogi, Nigeria06-2026
M.Sc. - Accounting
Kogi State University
Kogi, NigeriaB.Sc. - Accounting
Kogi State University
Kogi, NigeriaSkills
- Business development
- Funding Strategies
- Financial analysis
- Sales and Customer Management
- Strategic planning
- Board reporting
- Risk Assessment
- Operations management
- Startup management
- Team Collaboration
- Cross-functional collaboration
- Team Building
- Leadership
- Entrepreneurial leadership
- Visionary management
- Innovation strategy
- Strategy Development
- Partnership building
- Business intelligence
- Organizational structuring
- Revenue development
Certification
- Chartered Institute of Finance & Control of Nigeria, 11/01/17, Present
- Institute of Chartered Accountants of Nigeria, 08/01/22, Present
Publications
Impacts of Corporate Governance on Tax Aggressiveness of Quoted Deposit Money Bank in Nigeria., 08/01/20
Personal Information
- Industry: Banking & Finance
- Willing To Relocate: Anywhere
- Title: Financial Professional
- Date of Birth: 08/27/89
Languages
English
Advanced
C1
Timeline
Founder
VaxPay (formally Finsend)
06.2025 - Current
Founding Partner
Smartrend Global Ltd
04.2021 - Current
Senior Business Development Manager
Moniepoint Inc
03.2021 - 05.2025
Head, Customer Services Unit
First Bank Nigeria Ltd
12.2018 - 02.2021
Team Lead, Customer Services Unit
First Bank Nigeria Ltd
09.2017 - 11.2018
Digital Geek & Marketing Associate
First Bank of Nigeria
03.2015 - 07.2017
PhD, Accounting - Prince Abubakar Audu University
M.Sc. - Accounting
Kogi State University
B.Sc. - Accounting
Kogi State University