A seasoned project manager with over 10 years of experience in the Fintech and telecom industry, specializing in delivering financial services products and payment gateway solutions. Skilled in agile project management, business analysis, stakeholder management, and vendor management. Adept at leading cross-functional teams, managing complex projects, and driving innovation and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Consultant, Payment Gateway Delivery
CoralPay
03.2022 - Current
Led the end-to-end delivery of a payment gateway solution for a telco firm using agile methodology, ensuring compliance with quality, scope, and schedule requirements.
Collaborated with the product owner, the engineering team, and the telco firm stakeholders to define the product vision, strategy, and roadmap for the payment gateway solution.
Managed the product backlog, prioritized the features and enhancements, and planned and executed the sprints and releases.
Created and maintained the product specifications, user stories, acceptance criteria, wireframes, and prototypes for the payment gateway solution.
Coordinated the testing, validation, and deployment of the payment gateway solution, and monitored the performance and feedback of the product.
Resolved any issues, risks, or conflicts that arose during the project lifecycle, and communicated the progress and status of the project to all the stakeholders.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Project Delivery Manager
Channel VAS
04.2019 - Current
Channel VAS is the premium Fin-tech provider of Mobile Financial Services, Airtime Credit & Airtime Advance Services, Handset Loans and Big Data Analytics, all through cutting edge proprietary analytics tools As a Project Delivery Manager, I am responsible for End-to-End Delivery of Financial Services products in clients' environment, ensuring compliance to quality, scope and schedule requirements towards achieving maximum ROI This role required me to travel to various countries experiencing and managing diverse stakeholder cultures Key Responsibilities
Achievements - Delivered the 1st ChannelVAS Airtime Credit Service in Cameroon by navigating technical and cultural bottlenecks to deliver value to business stakeholders
Increased customer satisfaction by resolving requirements misalignment issues
Take full ownership of the project delivery
This includes requirements gathering & design, technical delivery, quality assurance and go to market activities
Ensure that all projects are delivered on-time, within scope and budget
Assist product management team in developing service description and project scope
Create and maintain a high level and detailed level project plan in line with company standards
Perform pro-active risk management, to identify and remediate risks in early stage
Clear and accurate reporting to all stakeholders throughout the project, reporting progress against project plan
Ensure company processes and best practices are enforced during project execution
Manage and support multiple internal and external departments during project lifecycle
Provide First-line Technical troubleshooting
Build and maintain strong relationships with key internal and external stakeholders
Mentoring and participating in the development of the project delivery team Key Achievements
Quick resolution of long-standing design issues - delaying completion of LLD - by strong collaboration across various client-side teams
Ongoing Projects - MTN XtraTime DR Site Implementation, MTN Handset Loans
Portfolio Manager & Business Analyst
EMTS|9Mobile, Etisalat Nigeria
03.2016 - 12.2017
Outline Reporting to Head, PPM&BA, providing Project Management and Business Analysis support to the enterprise as a Specialist, with projects including CRM and billing, Service Delivery Platform, etc
Key Responsibilities
Produced regular status and performance reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Lead project teams and efficiently utilize organization resources to deliver projects on time and within budget to achieve strategic business goals
Support Organization growth as a Business Analyst by engaging business stakeholders to understand AS-IS business practices (rules, processes, etc.), determine pain points and derive TO-BE solutions
Provide Business Analysis function in the delivery of projects to ensure the adequacy and quality of business requirements
Support the prioritization and alignment of the project portfolio to the organization's strategic objectives through the compilation and validation of the necessary data/information required to support the process
Support the enhancement of the organization's project management to maturity by facilitating project management training sessions for project stakeholders
Carry out quality assurance of projects by reviewing audits to ensure conformance to approved enterprise project management processes and framework
Support the continuous improvement of the project management framework by documenting and updating the project processes based on recommendations from process review exercises
Key Achievements
Managed business requirements - including gathering, prioritisation and traceability - for the Convergent Billing System project
Managed UAT on the CRM and billing program, managing and reporting testing of over 30 testers on about 19K test cases
Customer Project Manager
Huawei Technologies
04.2014 - 03.2016
Outline Working with the ITO Transformation Director, I was responsible for delivery of the SIM Registration Program to Etisalat, managing multiple stakeholders within the delivery and client organization, coordinating testing and deployment nationwide
Deployment was completed on schedule Key Responsibilities
Communicate timely to customer (internal & external) to make sure their expectations are being properly managed and quality requirements are fulfilled as part of project delivery
Lead strategic planning sessions involving key delivery and user team stakeholders to ensure stakeholder alignment and drive on project
Provide detailed and accurate report for regular scheduled review with stakeholders
Participate in project review sessions with other project managers to review enterprise wide projects Key Achievements
Delivered the SIM Registration Application, including testing and nationwide deployment on time and within budget
Planned and coordinated application deployment across over 6000 touch points nationwide
IT Project Manager
Network Monitoring System
02.2013 - 04.2014
EMTS|9Mobile (Formerly, Etisalat Nigeria, Outline Telepresence Project OPEX reduction initiative, cutting over 60% of travel expenses by deploying a Telepresence and WebEx Solutions in Lagos and Abuja and linking with the Abu Dhabi Opco
Delivered the project within schedule while managing external project constraints
Solution was able to achieve the promised OPEX efficiency by reducing travel cost
Utilized proactive issue management to track and resolve all technical/management issues to avoid delays in project
Ensured quality of solution by organizing site survey pre-implementation & submitting survey report for appropriate implementation and all necessary project documentation are prepared for approval to align all stakeholders' expectations and conformed project quality is maintained
Ensured timely reporting to key stakeholders to ensure alignment of stakeholders' expectations with project delivery approach
Delivered project management support on the Network Monitoring System for ET Telco
Coordinated server relocation effort and restore connectivity with minimal downtime and training
Coordinated requirements session for TeMIP - SM integration implementation, testing efforts and obtained key stakeholders sign-off on test execution
Education
Bachelor of Science - Engineering Physics
Obafemi Awolowo University
Ile Ife, Osun State, Nigeria
No Degree - Mastering The Project Portfolio
Stanford Center For Professional Development
2016
PMP - Project Management
Project Management Institute
10.2010
Skills
JIRA
Stakeholder Management
MS Office
Schedule Compression Techniques
Advanced understanding of MS Project
Arabic
French
Agile project management
Teamwork / Collaboration
Accomplishments
Used Excel VBA to develop an automated Process KPI measurement system in 9Mobile that saved over 8hrs of time spent in manually analysis departmental process performances.
Documented and resolved issues with BBT's Project Management Process Framework which led to renewal of its Cisco certification in 2018.