Abdullah Oladosu

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• I am currently been trained on design thinking and product life-cycle
• Worked with customers to understand needs and provide excellent solutions.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
• Remotely analyzed and diagnosed complex network faults for Type end-users, recommending and implementing corrective measures.
• Supported users in setup and configuration of wireless bridge networks.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Diagnosed and executed resolution for network and server issues.
• Monitored network hardware operations to evaluate proper configuration.

• Monitored and maintained network and software components according to established guidelines and best practices.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Exceeded SLA standards for response times and problem resolution.
• Established positive working relationships with users to quickly resolve problems.
• Recommended proactive approaches to leadership team to improve stability of infrastructure components.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
• Created graphical reports to visualize network performance and uptime to management members.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Closed first-time tickets quickly and met resolution volume requirements.
• Configured IP assignment, core network configuration, and DNS setup for new users.
• Updated internal customers regarding open tickets and status of resolutions.
• Led preventive and corrective network and infrastructure maintenance requirements.
• Kept detailed documentation on each support ticket and added lessons learned to knowledge base.

• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
• Monitored system logs for all company computers and devices to maximize uptime.
• Documented all server and network problems and other unusual events in detail.
• Wrote ad hoc tools and patches to resolve recurring production problems.
• Troubleshot and maintained networking devices and infrastructure across enterprise.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Upgraded network software and hardware for optimized performance.
• Created inventory, report and invoicing databases.
• Designed and implemented networks in collaboration with project engineers.
• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Configured and installed wireless controllers, routers and switches.
• Visually inspected temperature sensors to maintain health of servers and network devices.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
• Supported users in setup and configuration of wireless bridge networks.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Designed and evaluated WAN and LAN connectivity technologies.
• Diagnosed and executed resolution for network and server issues.
• Monitored network hardware operations to evaluate proper configuration.