ABDULHAFEEZ ABDULKAREEM
AGEGE
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
YULAW SYSTEM AND SERVICES
LAGOS
05.2018 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for employees.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN
- Responded promptly to incoming sales leads and requests for technical support.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
IT Intern
OMATEK COMPUTERS
LAGOS
11.2016 - 05.2017
- Supported IT department in handling technology rollout and maintenance.
- Researched new technologies to boost information security.
- Delivered assistance and support for team-based IT projects.
- Assisted IT team members by crafting project research material for implementation.
- Repair of damage computer system
- Installed application software and upgrades, virus protection, and drivers.
- Tested integrated software and tools for data processing systems.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Determined and resolved printer and networked copier outages.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
Education
DIPLOMA - Computer Engineering
GALAB COMPUTERS
LAGOS03.2011
Skills
- Software Evaluation
- Development Documentation
- System Performance Assessment
- Resolving Problems and Incidents
- Hardware and Software Repair
- Compatibility Testing
- Remote Access Software
- Software and Hardware Implementation
- Troubleshooting Network Issues
- Service Schedule Coordination
- Help Desk Support
- Microsoft Windows and Office
- Hardware Replacement
Timeline
IT Support Specialist
YULAW SYSTEM AND SERVICES
05.2018 - Current
IT Intern
OMATEK COMPUTERS
11.2016 - 05.2017
DIPLOMA - Computer Engineering
GALAB COMPUTERS
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