ABDULFATAI KARIMAT OMOTOLA
Front Desk
Ibadan
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Known for being adaptable, enthusiastic, and organized, with a passion for helping people and creating positive environments. Seeking to contribute value in roles such as Virtual Assistant, Administrative Support, or Customer Service.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Language
Work History
Front Desk Receptionist
Paris Tower Hotel
10.2017 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Organized and maintained files and records to ensure up-to-date documentation.
Administrative Staff
Makinlas Concept (Furniture & Interior Design)
08.2016 - 09.2017
- Provided exceptional customer service through prompt attention to inquiries via phone or email from both internal colleagues and external contacts.
- Managed inventory effectively to ensure adequate supplies were available for daily operations without excess waste or stock shortages.
- Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
- Improved internal communications by drafting clear and concise memos, reports, and presentations for stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Bachelor of Education (B.Ed) - Counselor Education
University of Ilorin
Kwara State10.2023
Senior Secondary Certificate Examination (SSCE) - undefined
Our Lady of Apostles Grammar School
IbadanSkills
Customer service
Certification
B.Ed Degree in Counselor Education
Timeline
Front Desk Receptionist
Paris Tower Hotel
10.2017 - 11.2018
Administrative Staff
Makinlas Concept (Furniture & Interior Design)
08.2016 - 09.2017
Senior Secondary Certificate Examination (SSCE) - undefined
Our Lady of Apostles Grammar School
Bachelor of Education (B.Ed) - Counselor Education
University of Ilorin
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