ABDULBASID HASSAN HANGA
Regional Manager, Business Development and Strategy, Northwest Region
Kano Municipal,Kano State
Summary
Results-driven Regional Manager with a strong focus on strategic Initiative development, team performance enhancement, and customer satisfaction improvement. Proven ability to drive operational efficiency and achieve budget management goals.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Regional Manager, Northwest Region
Citizens Pensions Limited
02.2025 - Current
- Developed and implemented strategic initiatives to improve client satisfaction and retention.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Led regional teams to achieve operational targets and enhance service delivery.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Managed budget allocations, ensuring effective financial oversight across the region.
- Established key performance indicators to monitor progress against organizational goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Coordinated training programs for staff, fostering professional development and team performance.
- Analysed market trends to inform business strategies and drive competitive advantage.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients' needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Zonal Manager
Norrenberger Pension Limited
03.2022 - 01.2025
- Directed cross-functional teams to achieve regional sales targets while ensuring compliance with company policies.
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple zones.
- Optimized resource allocation by leveraging data analytics, resulting in improved budget management.
- Analysed market trends and customer feedback to refine service offerings and improve client satisfaction.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Ag. Zonal Manager
IEI-Anchor Pension Limited
01.2021 - 03.2022
- Developed and implemented strategic initiatives to enhance regional performance and achieve organizational goals.
- Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
- Led cross-functional teams to streamline operations, improving service delivery across multiple locations.
- Conducted market research to identify new business opportunities, resulting in an expanded client base and increased sales revenue.
- Analysed market trends and competitor strategies to inform business planning and decision-making processes.
Branch Manager
IEI-Anchor Pension Limited
Kano, Kano State
11.2018 - 01.2021
- Developed and implemented strategic plans to enhance customer satisfaction and retention.
- Cultivated relationships with stakeholders to increase business opportunities and drive growth.
- Mentored staff, fostering professional development and improving team performance.
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Analysed market trends to inform investment strategies and product offerings.
Branch Manager
IEI-Anchor Pension Limited
Katsina, Katsina State
04.2018 - 11.2018
- Managed budgets and financial forecasting to maximize profitability of branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Monitored branch performance against key performance indicators and took corrective actions to ensure objectives were met.
- Coordinated training programs for new employees, enhancing onboarding experience and knowledge retention.
Customer Relationship and Marketing Officer
IEI-Anchor Pension Limited
Kano, Kano State
05.2016 - 04.2018
- Led cross-functional teams to streamline operational processes, increasing efficiency in service delivery.
- Developed and implemented strategic pension management initiatives to enhance client satisfaction.
- Analysed market trends to inform pension product development and improve service offerings.
Teacher
Nigerian Turkish International College
Kano
01.2012 - 04.2016
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated interactive classroom discussions to enhance student comprehension and participation.
- Assessed student performance through regular evaluations and provided constructive feedback.
- Collaborated with colleagues to create interdisciplinary projects that foster critical thinking skills.
- Organized extracurricular activities to promote student engagement and community involvement.
Education
BSc. - Biochemistry
Ahmadu Bello University
02.2010
Skills
- Higher Professional Diploma in Database and Information Technology
- Higher Professional Diploma in Computer Maintenance and Basic Networking
Certification
- AI Certificate, 2026-07-01
- Leadership and Team Development, 2020-08-01
- Developing Leadership Competencies, 2019-01-01
- Electronic Pension Processing Contribution System (EPPCOS), 2018-05-01
- Web Design and Development, 2016-12-01
Work Preference - Important To Me
- Career advancement
- Team Building / Company Retreats
- Work-life balance
- Company Culture
- Personal development programs
Quote
Every problem is a gift—without problems we would not grow.
Hobbies and Interests
- Learning
- Coaching
- Reading
- Listening
Timeline
Regional Manager, Northwest Region
Citizens Pensions Limited
02.2025 - Current
Zonal Manager
Norrenberger Pension Limited
03.2022 - 01.2025
Ag. Zonal Manager
IEI-Anchor Pension Limited
01.2021 - 03.2022
Branch Manager
IEI-Anchor Pension Limited
11.2018 - 01.2021
Branch Manager
IEI-Anchor Pension Limited
04.2018 - 11.2018
Customer Relationship and Marketing Officer
IEI-Anchor Pension Limited
05.2016 - 04.2018
Teacher
Nigerian Turkish International College
01.2012 - 04.2016
BSc. - Biochemistry
Ahmadu Bello University