ABDULBASID HASSAN HANGA
Regional Manager, Business Development and Strategy, Northwest Region
Kano Municipal,Kano State
Summary
Results-driven Regional Manager with a strong focus on strategic Initiative development, team performance enhancement, and customer satisfaction improvement. Proven ability to drive operational efficiency and achieve budget management goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager, Northwest Region
Citizens Pensions Limited
02.2025 - Current
- Developed and implemented strategic initiatives to improve client satisfaction and retention.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Led regional teams to achieve operational targets and enhance service delivery.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Managed budget allocations, ensuring effective financial oversight across the region.
- Established key performance indicators to monitor progress against organizational goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Coordinated training programs for staff, fostering professional development and team performance.
- Analysed market trends to inform business strategies and drive competitive advantage.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients' needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Zonal Manager
Norrenberger Pension Limited
03.2022 - 01.2025
- Directed cross-functional teams to achieve regional sales targets while ensuring compliance with company policies.
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple zones.
- Optimized resource allocation by leveraging data analytics, resulting in improved budget management.
- Analysed market trends and customer feedback to refine service offerings and improve client satisfaction.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Ag. Zonal Manager
IEI-Anchor Pension Limited
01.2021 - 03.2022
- Developed and implemented strategic initiatives to enhance regional performance and achieve organizational goals.
- Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
- Led cross-functional teams to streamline operations, improving service delivery across multiple locations.
- Conducted market research to identify new business opportunities, resulting in an expanded client base and increased sales revenue.
- Analysed market trends and competitor strategies to inform business planning and decision-making processes.
Branch Manager
IEI-Anchor Pension Limited
Kano, Kano State
11.2018 - 01.2021
- Developed and implemented strategic plans to enhance customer satisfaction and retention.
- Cultivated relationships with stakeholders to increase business opportunities and drive growth.
- Mentored staff, fostering professional development and improving team performance.
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Analysed market trends to inform investment strategies and product offerings.
Branch Manager
IEI-Anchor Pension Limited
Katsina, Katsina State
04.2018 - 11.2018
- Managed budgets and financial forecasting to maximize profitability of branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Monitored branch performance against key performance indicators and took corrective actions to ensure objectives were met.
- Coordinated training programs for new employees, enhancing onboarding experience and knowledge retention.
Customer Relationship and Marketing Officer
IEI-Anchor Pension Limited
Kano, Kano State
05.2016 - 04.2018
- Led cross-functional teams to streamline operational processes, increasing efficiency in service delivery.
- Developed and implemented strategic pension management initiatives to enhance client satisfaction.
- Analysed market trends to inform pension product development and improve service offerings.
Teacher
Nigerian Turkish International College
Kano
01.2012 - 04.2016
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated interactive classroom discussions to enhance student comprehension and participation.
- Assessed student performance through regular evaluations and provided constructive feedback.
- Collaborated with colleagues to create interdisciplinary projects that foster critical thinking skills.
- Organized extracurricular activities to promote student engagement and community involvement.
Education
BSc. - Biochemistry
Ahmadu Bello University
02.2010
Skills
- Higher Professional Diploma in Database and Information Technology
- Higher Professional Diploma in Computer Maintenance and Basic Networking
Certification
- AI Certificate, 2026-07-01
- Leadership and Team Development, 2020-08-01
- Developing Leadership Competencies, 2019-01-01
- Electronic Pension Processing Contribution System (EPPCOS), 2018-05-01
- Web Design and Development, 2016-12-01
Work Preference - Important To Me
- Career advancement
- Team Building / Company Retreats
- Work-life balance
- Company Culture
- Personal development programs
Quote
Every problem is a gift—without problems we would not grow.
Hobbies and Interests
- Learning
- Coaching
- Reading
- Listening
Timeline
Regional Manager, Northwest Region
Citizens Pensions Limited
02.2025 - Current
Zonal Manager
Norrenberger Pension Limited
03.2022 - 01.2025
Ag. Zonal Manager
IEI-Anchor Pension Limited
01.2021 - 03.2022
Branch Manager
IEI-Anchor Pension Limited
11.2018 - 01.2021
Branch Manager
IEI-Anchor Pension Limited
04.2018 - 11.2018
Customer Relationship and Marketing Officer
IEI-Anchor Pension Limited
05.2016 - 04.2018
Teacher
Nigerian Turkish International College
01.2012 - 04.2016
BSc. - Biochemistry
Ahmadu Bello University