ABDULAZEEZ MASU'D BABA
CREDIT COLLECTIONS SPECIALIST AND INSOLVENCY PRACTITIONER
Abuja
Summary
I am a financial sector professional with extensive experience in banking, sales, debt collection, restructuring, loan rescheduling, negotiation, management, with a verifiable track record of achievements within the public and private sectors of the Nigerian Financial Industry. Entrepreneurial and commercially astute, I am a dynamic, motivated and well-grounded change agent with a passion for attaining the unachievable through analysis, problem solving and collaboration. I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm.
Overview
20
20
years of professional experience
1
1
Language
Work History
Head, AMP Resolution/ Collections (Senior Manager)
Asset Management Corporation of Nigeria
Abuja, FCT, Nigeria
11.2024 - Current
- I was instrumental in implementation, strategy and fine-tuning of outsourcing of Past Due accounts for collection.
- I was instrumental in developing strategies towards efficient collection for my organization.
- I led the fine-tuning of Technology use in monitoring activities of Collection agents.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and engagements to maintain appropriate recovery agent competence.
Team Lead, AMP Enforcement/Collections Manager
Asset Management Corporation of Nigeria
Abuja, FCT, Nigeria
01.2016 - 11.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Trained new team members by relaying information on company procedures and safety requirements.
- Spearheaded the outsourcing of collections and debt recovery assignement.
Debt Recovery Specialist
Asset Management Corporation of Nigeria
Abuja
12.2011 - 12.2015
- I consistently surpassed my collections target every Financial Year.
- I designed a workable strategy in loan workout, restructuring and liquidation.
- Credit Analysis, Credit Review, Repayment Monitoring, Negotiation, Credit Management
Team Lead, Small Business Group
Skye Bank PLC
Kaduna, Kaduna State, Nigeria
04.2007 - 10.2011
- I Identified viable business opportunities for my employer which generated revenues in excess of NGN.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Officer
First Bank Nigeria Plc
Kaduna, Kaduna State, Nigeria
07.2006 - 03.2007
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Masters - Banking And Finance
Ahmadu Bello University
Zaria, Kaduna State, Nigeria 04.2001 -
Post Graduate Diploma - Management
Ahmadu Bello University
Zaria, Kaduna State, Nigeria 04.2001 -
Bachelor - Biochemistry
Usman Danfodiyo University
Sokoto, Nigeria05.2004
Skills
- Critical thinking and problem solving
PROFESSIONAL AFFILIATIONS
Ø Association of National Accountants of Nigeria (ANAN) – Certified National Accountant (CNA)
Ø Business Recovery and Insolvency Practitioners Association of Nigeria (BRIPAN) - Member
Ø International Association of Restructuring, Insolvency & Bankruptcy Professionals (INSOL International) – Member
Ø Institute of Credit Administration of Nigeria (ICA) – Member (MICA)
Ø Chartered Institute of Loan and Risk Management (CILRM) – Member (MCILRM)
Ø Chartered Institute of Bankers of Nigeria (CIBN) –Student Member
Ø ACCA – Certified Data Analyst
COURSES ATTENDED
- Change Leadership and People Management, Tom Associates November 2022 — November 2022
- Powerful Leadership Communication and Influence Management, Tom Associates September 2021 — September 2021
- Economics for Decision Making, Lagos Business School
- Project Management Professional (PMP) Fast-Track Training, Phillips Consulting
- Stepping Up to Management, Lagos Business School
- Taking on Greater Responsibility: Becoming an Effective Supervisor, Phillips Consulting
- Anti-Money Laundering and Terrorist Financing Training, Flame Academy
- Specialized Credit Risk Management Programme, Flame Academy
- Non-Performing Loans and Distressed Asset Management, Jeff and O'Brien Consulting
- Loan and Transaction Structuring Masterclass, Jeff and O'Brien Consulting
- Business Writing and Communication Skills Training, Be Better Consulting
- Advance Credit, Excel and Financial Modelling Training, FDH-LMT
- Business Negotiation and Persuasion Skills Training, Anabel Consulting
Interests
Reading, Sports and travelling
References
References available upon request
Timeline
Head, AMP Resolution/ Collections (Senior Manager)
Asset Management Corporation of Nigeria
11.2024 - Current
Team Lead, AMP Enforcement/Collections Manager
Asset Management Corporation of Nigeria
01.2016 - 11.2024
Debt Recovery Specialist
Asset Management Corporation of Nigeria
12.2011 - 12.2015
Team Lead, Small Business Group
Skye Bank PLC
04.2007 - 10.2011
Customer Service Officer
First Bank Nigeria Plc
07.2006 - 03.2007
Masters - Banking And Finance
Ahmadu Bello University
04.2001 -
Post Graduate Diploma - Management
Ahmadu Bello University
04.2001 -
Bachelor - Biochemistry
Usman Danfodiyo University