ABDUL-HAFIZ MOMOH-ABUBAKAR
Benin
Summary
Adaptable professional with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change. Experienced and dependable general worker, with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. A versatile IT manager with comprehensive experience in managing diverse teams and deploying technology solutions to drive business operations. Known for strategic problem-solving, adept at project management, and skilled in cloud-based systems integration. Leveraged technical expertise to streamline processes, enhance system efficiency, and improve data security in previous positions.
Overview
10
10
years of professional experience
Work History
ICT Manager
Network Oil and Gas Limited
Benin
12.2022 - Current
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Ensured all components are compatible with existing systems prior to implementation.
- Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
- Supervised lifecycle processes pertaining to IT framework.
- Procured IT resources for strategic and operational computing requirements.
- Created detailed documentation for software, hardware, and network configurations.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Analyzed user needs and developed specifications for new systems or modifications.
- Reviewed program plans to develop and coordinate activities.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Provided company users with tech support for IT problems and account maintenance.
- Trained staff members on various aspects of computer usage and software applications.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Met with users, vendors and technicians to determine computing requirements.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Recruited, trained and supervised IT department staff.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Met with stakeholders to collaborate and resolve problems.
- Established security protocols to protect data from unauthorized access or modification.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Identified and acted on opportunities to improve and update software and systems.
- Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
Senior IT Support Engineer
Network Oil and Gas Limited
Benin
05.2021 - 12.2022
- Provided training for end users on how to use various applications within their departments.
- Created documentation for IT operations procedures and processes.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Led workshops and webinars to share best practices and new technologies with the support team.
- Analyzed system logs and application errors to identify potential issues and troubleshoot accordingly.
- Developed scripts to automate routine tasks such as system monitoring, patch management.
- Assisted with the development of policies and procedures related to information technology operations.
- Installed, configured, tested, maintained and upgraded computer hardware components.
- Coordinated with vendors and suppliers to resolve hardware and software issues.
- Implemented security protocols to protect data from unauthorized access or manipulation.
- Monitored system performance and recommended upgrades to improve efficiency and reliability.
- Utilized advanced technical expertise to improve support processes and streamline customer service actions.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
IT Support Engineer
Network Oil and Gas Limited
Benin
12.2020 - 05.2021
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Hardware troubleshooting and maintenance for desktops, laptops, printers, and scanners. Experienced with software applications including Windows, macOS, Microsoft Office, and Google Workspace
FIELD Technical Supervisor
BENIN ELECTRICITY DISTRIBUTION COMPANY
Benin
03.2020 - 11.2020
- Gathered and recorded field data.
- Managed and supervised all, field team personnel
- Supported data entry processes.
INTERN
NIPCO OIL AND GAS
Benin
08.2015 - 07.2016
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked effectively in team environments to make the workplace more productive.
Education
POST GRADUATE DIPLOMA - Business Administration
WELLSPRING UNIVERSITY
BENIN03-2025
Bachelor of Science - Computer Science
AL-HIKMAH UNIVERSITY
ILORIN, KWARA STATE10-2018
Skills
Office 365 Software Proficiency
- Training & Development
- Team building
- Interpersonal communication
- Analytical
- Maintenance & repair
- Attention to detail
- Dependable and responsible
- Google drive
- MS office
- Project planning
- Microsoft Word
- Research
- Time management
- PPE use
- Good Telephone Etiquette
- PPE compliance
- Public speaking
- Technical documentation
- User training
- Project management
- Database management
- Network troubleshooting
- Problem solving
- IT service management
- Technical support scheduling
- Information confidentiality
- Network administration
- Local access network planning
- Application support
- IT asset management
- Cybersecurity management
- IT resource use
- Operating system management
- Team collaboration
- Technical support oversight
- Virtualization
- IT infrastructure
- IT procurement
- IT budgeting
- Business analysis
- IT risk management
- Technical troubleshooting
- Digital solutions
- Technical leadership
- IT compliance
- Information security
- Documentation management
- IT infrastructure proficiency
- Enterprise software
- Technical support
- Network security
- Network architecture
- System logic management
- Organizational skills
- IT service delivery
- Data integration
- Department management
- Software testing
- Security improvements
Accomplishments
- Highly proficient in hardware troubleshooting and maintenance for desktops, laptops, printers, and scanners. Experienced with software applications including Windows, macOS, Microsoft Office, and Google Workspace. Skilled in programming languages such as Python automation, with expertise in cloud platforms including AWS. Proficient in containerization using Kubernetes, and automation tools such as Ansible. Networking and Infrastructure Familiar with basic networking concepts, Wi-Fi, and Ethernet, with experience in network architecture and security. Soft skills iclude: Excellent communication and interpersonal skills, with the ability to provide clear and concise technical support to users. Proven problem-solving skills, with experience in troubleshooting and resolving technical issues. Strong time management and organizational skills, with the ability to prioritize and manage multiple support requests and projects.
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
ICT Manager
Network Oil and Gas Limited
12.2022 - Current
Senior IT Support Engineer
Network Oil and Gas Limited
05.2021 - 12.2022
IT Support Engineer
Network Oil and Gas Limited
12.2020 - 05.2021
FIELD Technical Supervisor
BENIN ELECTRICITY DISTRIBUTION COMPANY
03.2020 - 11.2020
INTERN
NIPCO OIL AND GAS
08.2015 - 07.2016
POST GRADUATE DIPLOMA - Business Administration
WELLSPRING UNIVERSITY
Bachelor of Science - Computer Science
AL-HIKMAH UNIVERSITY
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