Abayomi David Olaniyan
Alimosho, Idimu,Nigeria
Summary
A creative with strong foundation in visual design and user research, coupled with proficiency in wireframing and prototyping. Demonstrates exceptional problem-solving skills and ability to communicate design concepts clearly. Aims to enhance user experience and create visually engaging interfaces that drive user satisfaction and business success. Proven track record in customer service orientation, handling customer complaints, and client collaboration. Adept at strategic thinking, problem solving, and time management. Committed to enhancing customer engagement through creativity and a customer-centric approach. Career goals include leveraging design aesthetics and user research to create impactful designs that convert and drive sales for founders.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer success intern
DOT
Lagos, Nigeria
04.2022 - 04.2023
- Assisting new customers in understanding products/services during onboarding and orientation.
- Nurturing positive relationships with clients through effective communication.
- Managed over 100 customer calls per day, and Increased sales and customer transactions by 10%
- Used customer data analysis to uncover 2 new opportunities for product improvement, resulting in increased customer engagement and product adoption.
- Collaborated with customer success team to implement new customer feedback system, resulting in increase in customer satisfaction scores and improved product development insights.
- Answering phone calls and providing additional information to customers and internal teams.
- Handled incoming calls and emails, ensuring prompt response.
- Ensured timely project completion for customer satisfaction.
- Delivered excellent customer service to improve overall client experience.
- Built relationships with customers, resulting in increased trust and loyalty.
- Demonstrated product knowledge, assisting customers in making informed decisions.
- Followed up on complaints until resolution, demonstrating commitment to job role.
- Resolved conflicts with customers to foster positive relationship.
- Adapted quickly to new software systems enhancing efficiency in handling customer data.
- Recorded customer interactions in line with company policy.
- Advised customers on availability, pricing and location of products.
- Processed and issued refunds, complaint and pending transfers, providing tailored solutions to customer issues.
Customer Success Associate
DOT
Lagos, Nigeria
02.2023 - 04.2025
- Handling Customer complaints
- Providing appropriate solutions and alternatives within time limit; follow up to ensure quick resolution
- Increased customer satisfaction by 50% through resolving issues promptly.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Processing Agent onboarding/enrollment
- Handled more than 100 incoming calls daily from different platform, leading to swift issue resolution and enhanced client relationships
- Increased active agents by 10% through effective communication and engagement, resulting in improved field officer performance and customer satisfaction
- Oversaw daily operations to achieve high productivity levels.
Graphic Design
Toracle
Lagos, Nigeria
02.2013 - 09.2014
- Creating digital and print designs based on client requirements.
- Collaborating with marketing team to develop branding strategies.
- Updating designs in response to feedback.
- Keeping abreast of contemporary design techniques and tools.
- Creating visual elements such as logos and illustrations to help deliver messages.
- Outsourced graphic design tasks ensuring professional-quality marketing materials.
- Contributed to team goals by supporting all stages of design process.
- Improved brand image with innovative and unique design contributions.
- Retouched and revised images to improve quality.
- Participated in brainstorming sessions and design critiques to foster dynamic, creative work environment.
- Developed high-quality visual assets with graphic design software
- Enhanced branding consistency by developing and maintaining graphic design elements.
Education
Bachelor of Arts - ENGLISH (Language and Literature)
University of Lagos
Lagos, Nigeria 12.2017 - 12.2020
Skills
- Active listening
- Adobe Illustrator
- Adobe Photoshop
- User Interface Design
- Creativity
- User-experience principles
- Visual storytelling
- Problem Solving
- User Research
- Usability
- Time management
- Figma expertise
- Empathy
- Writing
sections.external_links.name
Languages
English
Fluent
Japanese
Beginner
Yoruba
Upper intermediate
Affiliations
- Writing
- Meeting New People
- Watching anime
Certification
- Figma UI UX Design Essentials, UDEMY by Daniel Walter Scott
- Figma UI UX Design Advance, UDEMY by Daniel Walter Scott
- Graphic Design Masterclass - Learn GREAT Design, UDEMY by Lindsay Marsh
- Google UX Design Professional Certificate- Coursera
- Graphic Design Specialization- Coursera
References
References available upon request.
Timeline
Customer Success Associate
DOT
02.2023 - 04.2025
Customer success intern
DOT
04.2022 - 04.2023
Bachelor of Arts - ENGLISH (Language and Literature)
University of Lagos
12.2017 - 12.2020
Graphic Design
Toracle
02.2013 - 09.2014
Similar Profiles
KARINA EFFIOKARINA EFFIO
Civil Engineering Intern at DOTCivil Engineering Intern at DOT
Scott LabonteScott Labonte
Warehouse Forklift Operator at DOTWarehouse Forklift Operator at DOT
Nathan McmullinNathan Mcmullin
Mechanical Technician at DotMechanical Technician at Dot