ABAYOMI IBRAHIM
Technical Support Officer
Abuja, Nigeria,FCT
Summary
Experienced IT technician with over 3 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
IT SUPPORT TECHNICIAN (CONSULTANT)
Nigeria Sovereign Investment Authority, FCT
06.2018 - Current
- Datacenter Administration including software-Defined datacenter.
- Exchange On-prem.
- Microsoft Office 365 administration (Exchange online, Azure AD, Microsoft Teams, Security and Compliance, Endpoint management and licensing).
- Data backups and disaster recovery operations.
- (Acronis & Veeam).
- Installation and Support of hardware and software.
- WSUS administration (Central panel for pushing updates to over 100 workstations).
- Windows Server administration (Active Directory, Group Policy, DNS, DHCP, NPS).
- Provide Tier 1 – 3 IT support to end-users.
IT Consultant
Bureau of public procurement, FCT
08.2017 - 05.2018
- Conduct monitoring/check on all equipment in the Datacenter.
- Train users and promote security awareness to ensure system security and to improve server and network efficiency.
- Performed Active Directory Account Management and Administration tasks.
- Administration of Window Servers and Workstations.
- Quarterly maintenance and upgrade of all computer hardware.
IT SUPPORT OFFICER
Techspecialist Consulting Limited, FCT, Abuja
07.2017 - Current
- Managing information technology and computer systems including a VMware software-defined data centre.
- Ensure security of data, network access, and backup systems.
- Identify problematic areas and implement strategic solutions in time.
- Administer and support Office 365 and Exchange online policies.
- Maintain inventory of equipment and software licenses.
- Supporting in deploying new infrastructure.
IT TECHNICAL OFFICER
SYSTEMS ADMINISTRATOR
07.2020 - 08.2020
- Symantec Endpoint Protection deployment.
- (Enterprise antivirus solution).
- Windows server upgrade (DHCP, Active Directory).
- Software-Defined Datacenter upgrade from vSphere 6.0 to 6.5.
- Disaster Recovery solution (Acronis Advanced Backup).
- Deployed five GEN 10 HP ML380 servers into production.
- SAN (HP MSA 2040) deployment.
Education
NCE - Business Education Accountancy
KWARA STATE COLLEGE OF EDUCATION
Skills
Office 365 Administration
On-Site Technical Support
Servers expertise
Hardware knowledge
Virtualization
Technical Support
User support
Program installations
Data backup & recovery
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Microsoft Certified Professional (Installing and configuring Windows Server 2012 R2)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT TECHNICAL OFFICER
SYSTEMS ADMINISTRATOR
07.2020 - 08.2020
IT SUPPORT TECHNICIAN (CONSULTANT)
Nigeria Sovereign Investment Authority, FCT
06.2018 - Current
IT Consultant
Bureau of public procurement, FCT
08.2017 - 05.2018
IT SUPPORT OFFICER
Techspecialist Consulting Limited, FCT, Abuja
07.2017 - Current
NCE - Business Education Accountancy
KWARA STATE COLLEGE OF EDUCATION