Gregory Ehi
Ikeja,Nigeria
Summary
A detail-oriented professional with expertise in Microsoft Office suite proficiency and CRM system operation, demonstrating strong capabilities in customer data analysis and strategic planning. Adept at utilising live chat functionality to enhance customer engagement, while maintaining empathy and compassion in all interactions. Career goals include leveraging analytical skills to drive business growth and improve customer satisfaction.
Friendly and adaptable, skilled in communication and problem-solving, making it easy to connect with clients and address their needs. Proficient in managing multiple tasks and resolving issues with calm and professional demeanour. Ready to contribute to client satisfaction and drive success in the Client Service role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Client service Representative
Oracle Experience
Ikeja, Lagos
06.2025 - Current
- Coordinated effectively with team members to streamline operations.
- Demonstrated excellent multitasking abilities whilst handling multiple clients simultaneously.
- Participated in training sessions actively to enhance skill set.
- Maintained detailed records of client interactions, streamlining following communications.
- Improved client satisfaction with diligent problem-solving skills.
Sales Representative
Dublos Pharmacy
Uromi, Edo State
03.2021 - 08.2023
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Participated in team-building activities, promoting a harmonious work environment.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Strengthened brand reputation with impeccable professionalism and integrity.
Education
Bachelor of Business Administration - Business Administration
Ambrose Alli University
Ekpoma, Edo State, Nugeria 01.2017 - 03.2021
Skills
- Microsoft office suite proficiency
- CRM system operation
- Live chat functionality
- Customer data analysis
- Microsoft Office proficiency
- Empathy and compassion
- Strategic planning
- Data analysis
Languages
English
Elementary
Affiliations
- Music
Timeline
Client service Representative
Oracle Experience
06.2025 - Current
Sales Representative
Dublos Pharmacy
03.2021 - 08.2023
Bachelor of Business Administration - Business Administration
Ambrose Alli University
01.2017 - 03.2021