Gloria Abraham acihrm
Lagos
Summary
International Student Recruitment Specialist|Customer Growth And Success Analyst|Market Research Analyst|Branding And Business Development Manager
Enterprising and forward-thinking Regional Manager with deep understanding of business needs, market conditions,trends and regional preferences in the International student recruitment field and across industries. I am accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
With demonstrated capacity in successfully leading every facet of new and ongoing operations, and passion for making proactive, insightful and strategic decision in exceeding business expectations, I am prepared to leverage my possessed 10+ years of combined and progressive strategic planning, promotional activities, human resources, customer success, process and sales experience to positively impact business operations in a face-paced, and target-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Manager
Team Consultancy Global Ltd
07.2023 - Current
- Remote
- Motivate regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments
- Lead cross-functional teams to achieve business deliverables on time and within budget, resulting in improved overall performance
- Evaluate competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes
- Streamline operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members
- Implemented cost-cutting measures across the region that lead to significant savings without compromising service quality or employee satisfaction
- Expand regional presence by researching potential markets, developing strategic partnerships, and opening new locations in emerging African markets
- Collaborate with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals
- Leverage strong communication skills when working with cross-functional teams across Asia, West Africa and the UK
- Recruit and assist in training new employees on set-up techniques, ensuring a seamless transition into the role
- Utilise regional budget, maintain finance report and perform other ad-hoc functions to facilitate regional operation and drive business objectives.
Partnership Manager
Sable International Ltd
Lagos
07.2022 - 06.2023
- Analyzed partner performance data to identify trends and opportunities for improvement, driving consistent growth in partnership value
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives
- Facilitated cross-functional team meetings to ensure internal alignment on partnership strategies and initiatives
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company's network within targeted industries
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved
- Led interdepartmental coordination efforts during implementation stages of new partnerships guaranteeing smooth transitions while minimizing disruption
- Led team to meet 95% of performance goals
- Launched quality assurance practices for each phase of development the customer journey
- Increased partner satisfaction by delivering exceptional support, addressing concerns promptly and effectively
- Provided training resources for partners to maximize product knowledge, boosting sales performance across the board
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution; achieved over 125% in revenue for Q3, 2022 and Q1,2023
- Enhanced partner communication channels, streamlining processes for more efficient information sharing.
Country Representative
University Of South Wales, BCIE Ltd
10.2020 - 08.2022
- Advised prospective students, parents, partners and other key stake holders on offerings, documentation, Immigration guidelines, available financial aid options, helping them navigate complex application processes successfully
- Enhanced student success by conducting orientation sessions and offering academic support throughout their journey
- Liaised between university departments to ensure seamless communication regarding prospective student inquiries or concerns
- Developed strong relationships with high schools and community colleges, resulting in increased partnerships and enrollment opportunities for potential students
- Managed multiple recruitment projects simultaneously while adhering to strict deadlines, demonstrating exceptional organizational skills
- Increased student enrollment and up-to 70% conversion by promoting university programs and providing comprehensive information to prospective students
- Conducted research on competitor institutions to inform strategic planning efforts aimed at improving overall recruitment outcomes
- Provided exceptional customer service at every stage of the recruitment journey, addressing concerns promptly and professionally, I assisted the university in converting students to ambassadors and advocates
- Built and strengthened successful relationships with external recruiters and agencies
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible, achieving 100% student satisfaction and over 100% enrolment rate.
Customer Support/Sales Associate
DrugStoc E-hub Ltd
02.2020 - 10.2020
- Updated and maintained current customer support database
- Monitored inbound calls to provide quality customer support
- Answered customer support inquiries via specialized ticket tracking platforms
- Cultivated effective partnerships with engineering, marketing, sales and customer support staff to ensure maximum performance and experience using the Drugstoc e-commerce app for wholesale distribution of healthcare products and consumables
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product supply chain deliveries
- Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to healthcare facilities (pharmacies, Hospitals, professionals) regarding medical consumables'' specifications, pricing, availability, etc.
Student Marketing and Conversion Executive
PFL Ltd
08.2018 - 03.2020
- Developed and managed marketing materials for student recruitment
- Initiated, arranged and provided administrative support for student recruitment visits
- Supervised admissions programs, student recruitment and retention
- Developed strong relationships with prospective students through consistent communication and outreach efforts
- Assisted in increasing enrollment numbers by actively recruiting highly qualified international candidates
- Enhanced international student satisfaction by providing personalized counseling and support services
- Evaluated foreign transcripts accurately, determining course equivalencies for transfer credit purposes smoothly
- Coordinated travel arrangements effectively, ensuring timely arrival of new international students at the beginning of each semester or term
- Streamlined the admission process for international students by implementing efficient procedures and documentation requirements
- Used standardized assessments to evaluate abilities, interests and characteristics of different students
- Assisted students in exploring and selecting career paths
- Excellent product knowledge and processed applications multiple universities and lodged visa applications to multiple destinations not limited to: the United Kingdom, Canada, The United States.
HR Junior Associate
Frisel Nigeria Ltd
08.2017 - 02.2018
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations
- Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements that drove long-term partnerships
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts
- Participated in ongoing professional development programs to enhance product knowledge and sales techniques for continuous improvement
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
- Communicated with local organizations to build networks and develop leads
- Reduced turnover rates by regularly evaluating employee feedback and implementing necessary changes for better work-life balance
- Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
Fine Dining Hostess
RockView Hotel Group of Hotels
05.2012 - 08.2015
- Managed cash transactions accurately while processing payments for completed dining experiences
- Maintained a clean and inviting dining area for an exceptional fine dining atmosphere
- Streamlined communication between front-of-house and back-of-house teams, minimizing delays in service delivery
- Developed strong relationships with regular patrons, fostering loyalty and repeat business
- Provided personalized recommendations on menu items, enhancing guest satisfaction and generating positive feedback
- Upheld the restaurant's high standards of etiquette, contributing to a refined dining experience for all guests
- Handled guest complaints professionally, resulting in successful resolutions and increased overall satisfaction ratings
- Contributed to increased revenue by upselling premium menu items and promoting special events or promotions when appropriate
- Assisted in training new hostess staff, leading to improved team efficiency and superior guest service
- Coordinated large group bookings, expertly juggling multiple tables to accommodate special requests
- Optimized seating arrangements during high-volume shifts to maximize space utilization without compromising guest comfort levels
- Collaborated with servers and kitchen staff to ensure seamless service during peak hours.
Education
Professional Postgraduate Diploma - Human Resource Management
Bachelor of Science - Human Resource Management
Skills
- Operational management
- Business development and planning
- Process Optimisation
- Sales and marketing strategies
- Customer Success and Retention
- Collaboration and Team Optimisation
Certification
2023-02
Brand Management: Aligning Business, Brand and Behaviour, University of London.
2022-04
TAP Professional in Economic Capacity Building, Abe UK
2022-02
Certified Human Resource Professional, The Chartered Institute of Human Resource Management, Nigeria.
2023-08
Advance Business Development: Communication and Negotiation, Linkedin Learning.
Affiliations
Associate (Acihrm)- The Chartered Institute of Human Resource Management of Nigeria.
Additional Information
References
Referee: Available on request.
Timeline
Regional Manager - Team Consultancy Global Ltd
07.2023 - Current
Partnership Manager - Sable International Ltd
07.2022 - 06.2023
Country Representative - University Of South Wales, BCIE Ltd
10.2020 - 08.2022
Customer Support/Sales Associate - DrugStoc E-hub Ltd
02.2020 - 10.2020
Student Marketing and Conversion Executive - PFL Ltd
08.2018 - 03.2020
HR Junior Associate - Frisel Nigeria Ltd
08.2017 - 02.2018
Fine Dining Hostess - RockView Hotel Group of Hotels
05.2012 - 08.2015
Institute of Human Resources Management of Nigeria - Professional Postgraduate Diploma, Human Resource Management
Ecole Superieur De Technologies Advancees Et De Management - Bachelor of Science, Human Resource Management