Summary
Skills
Work History
Education
Certification
Overview
Generic

NKECHI DIKE

Abia

Summary

Transformational leader with expertise in customer relationship management, operations management, and business development. Adept at fostering strong customer relationships, streamlining processes, and driving business growth. Bringing 5+ years of industry experience and a passion for excellence.

Skills

  • Customer Relationship
  • Communication
  • Problem-Solving
  • Team Management
  • Operational Efficiency
  • Financial Analysis
  • Time Management
  • Adaptability
  • Data Analysis
  • Leadership
  • Project Management
  • Sales and Marketing
  • Negotiation and Conflict Resolution
  • Digital Literacy
  • Industry-Specific Knowledge
  • Emotional Intelligence
  • Active Listening
  • Empathy
  • Positive Attitude

Work History

Service Center Manager

Aba Power Limited
Aba
03.2022 - Current
  • Developed and implemented customer service policies and procedures to ensure positive customer experience.
  • Oversee workflow, service scheduling, and resource allocation to ensure efficient and effective service delivery.
  • Conducted regular performance reviews with team members to assess individual progress towards goals.
  • Foster strong customer relationships, resolve complaints, and gather feedback to inform service improvements and drive customer satisfaction.
  • Set targets, monitor performance metrics, and implement data-driven improvements to enhance team performance, revenue growth, and customer population.

Service Center Manager

Enugu Electricity Distribution Company (EEDC)
Aba
05.2021 - 03.2022
  • Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
  • Conducted regular performance reviews with team members to assess individual progress towards goals.
  • Spearheaded revenue growth initiatives and developed strategies to expand customer base and reduce energy theft.
  • Ensured regulatory compliance, mitigated risks, and enforced safety protocols and company standards.
  • Analyzed performance reports, identified areas for improvement, and implemented data-driven solutions to elevate team performance.

Marketer

Enugu Electricity Distribution Company (EEDC)
Aba
07.2019 - 04.2021
  • Developed and implemented effective marketing strategies to promote products and services.
  • Ensured timely and accurate delivery of bills to customers, enhancing revenue collection and customer satisfaction.
  • Implemented effective debt recovery and revenue drive initiatives to minimize financial losses.
  • Collaborated with surveillance teams to detect and prevent energy theft, ensuring revenue protection.
  • Validated customer bills for accuracy and ensured 100% meter reading of metered customers, maintaining data integrity.

Relationship Officer

XpatFunds Finance and Investment
05.2016 - 06.2019
  • Fostered strong relationships with key customers, understanding their needs and delivering tailored solutions to drive satisfaction and loyalty.
  • Managed customer portfolios, identifying opportunities to upsell and cross-sell services, and achieving revenue growth targets.
  • Resolved customer complaints and concerns in a timely and professional manner, ensuring issue resolution and customer retention.
  • Collaborated with internal stakeholders to develop and implement customer-centric initiatives, enhancing overall customer experience.
  • Analyzed customer data and market trends to inform relationship-building strategies and optimize customer engagement.

Accountant

CS Park and Events Center
Abuja
01.2014 - 04.2016
  • Managed financial transactions, including accounts payable, accounts receivable, and general ledger maintenance.
  • Prepared and reviewed financial statements, budgets, and forecasts to ensure accuracy and compliance.
  • Conducted audits, analyzed financial data, and identified areas for process improvement.
  • Ensured compliance with financial regulations, laws, and company policies.
  • Developed and implemented financial strategies to optimize revenue, reduce costs, and enhance profitability.

PERSONAL ASSISTANT

Aba North Local Government
Abia
07.2012 - 07.2013
  • Provided exceptional administrative support to senior executives, ensuring seamless day-to-day operations.
  • Coordinated travel arrangements, schedules, and appointments, ensuring efficient use of time.
  • Managed correspondence, emails, and phone calls, maintaining confidentiality and professionalism.
  • Organized meetings, events, and conferences, ensuring meticulous attention to detail.
  • Organized and maintained digital and physical filing systems for easy access and retrieval of documents.

Education

Economics

Caritas University
Enugu
01-2012

Certification

  • Advanced Customer Service Training

Overview

12
12
years of professional experience
1
1
Certificate

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