Ukanwa Chiamaka Somtochi
Owerri
Summary
Enthusiastic and licensed cabin crew member with a solid educational background in law, offering a unique perspective on customer service and safety. Proven ability to deliver exceptional service while ensuring passenger safety, with a strong focus on personalized assistance and effective collaboration with team members. Bilingual in English and Igbo, enhancing communication with diverse clientele. Committed to providing a superior travel experience by upholding industry-leading safety standards and fostering a comfortable environment for all passengers onboard.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Head of Service Imo stat
Head of Service Imo state
11.2024 - I currently work here
- Handled emails and written business correspondence on behalf of senior office staff.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings
- Updated shared calendars with accurate meeting and event information.
- Managed communication systems to enable smooth workplace connectivity.
Team Lead
Genesis groups
01.2023 - 12.2023
- Making sure that the team gave their best to the customer's service
- Resolving critical issues that get in the way of accomplishing strategic goals
- Delegating tasks to optimize team performance
- Motivating, inspiring and guiding the team
- Empower team members with skills to improve their confidence business knowledge and communication skills
- Handle escalated customer's inquiries or complaint, resolving issues and ensuring customer's satisfaction.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
PeopleOps Intern
Culturelligence
06.2023 - 09.2023
- Company Overview: Partners of Agile PeopleOps framework
- Research and analysis of Modern HR practices / talent management like Agile HR
- Work on live projects of recruitment and on-boarding of new intern
- In-house (internal) implementation of new processes and practices
- Build Culturelligence brand on their respective social media platforms by engaging in social media marketing practices
- Cross-collaborate with other team members from different function(s) to extend operation support and work on diverse projects
- Work closely with the leadership team to extend support in any other activities / projects important for company growth
Legal Associate/HR Assistant
I. I. Martins and Associates
08.2020 - 12.2022
- Correspondence Drafting and Interpreting Company Policies
- Provided professional legal advisory to clients
- Prepared, drafted and reviewed legal documents
- Maintains accurate and up-to-date human resource files, records, and documentation
- Maintains the integrity and confidentiality of human resource files and records
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
- Provides clerical support to the HR department
- May assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks
- Conducts or assists with new hire orientation
- Assists with planning and execution of special events
Legal Intern
M. A. Abubakar and Co.
04.2018 - 06.2018
- Researched topics of interest to gather information, analysed data and presented significant findings in a report
- Drafted legal correspondences, proofread and edited documents to verify details; reduced errors significantly
- Provided administrative support to attorneys
- Monitored legal volumes to coordinate and verify law library updates
Education
Law - Bachelor of Law
Imo State University
Imo, NigeriaBarrister at Law (BL) - Barrister at Law
Nigerian Lawschool
Abuja, NigeriaDiploma of Higher Education - Cabin Crew Ab initio
Aeroport College of Aviation
Lagos, NigeriaSkills
- Empathetic listening
- File handling and documentation
- Customers Relationship management
- Safety awareness
- Teamwork and cooperation
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Emergency care
- Calm under pressure
Affiliations
- Member, Nigerian Bar Association
Certification
- Cabin Crew Ab initio training | NCCA(CCM License) - January 2024
- Fundamentals of Human Resources | Allison - September 2022
- Business Administration | Allison - September 2022
Languages
English
First language
Igbo
Proficient
C2
Timeline
Personal Assistant to the Head of Service Imo stat
Head of Service Imo state
11.2024 - I currently work here
PeopleOps Intern
Culturelligence
06.2023 - 09.2023
Team Lead
Genesis groups
01.2023 - 12.2023
Legal Associate/HR Assistant
I. I. Martins and Associates
08.2020 - 12.2022
Legal Intern
M. A. Abubakar and Co.
04.2018 - 06.2018
Law - Bachelor of Law
Imo State University
Barrister at Law (BL) - Barrister at Law
Nigerian Lawschool
Diploma of Higher Education - Cabin Crew Ab initio
Aeroport College of Aviation