Chick Emmanuel Nji

Skilled IT SUpport officer with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Network and System Administration.

A progressive career and significant experience leading support teams dedicated to ensuring exceptional customer service and

Very Collaborative as a team player and known for effective time and task management.

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

• AWARDS AND ACHIEVEMENTS , February 2017: Certificate of Merit for best technical team of Viettel Cameroun S.A. November 2016: Best field service technician for Viettel Cameroun S.A

GENERAL IT SKILLS

• More than 7 years’ experience in Installing, configuring, and deploying computer desktop and laptops and connecting them to the network components while assessing and troubleshooting issues related to user complains.

• Advanced skills in providing helpdesk support to users via phone, email or face to face intervention.

• Expert in desktop, laptop and server hardware, software and printer installation, maintenance, troubleshooting and repair.

• Working Knowledge on DBMS like MS SQL Server Database and Management Studio.

• Excellent skills and experienced in network cabling and patch management.

• Setup and manage Egnyte, Dropbox, OneDrive and Synology for data backup, file sharing and recovery systems for reliable and efficient data management;

• Time management and team collaboration using Trello and Spiceworks ITSM system

• Proficient in managing users accounts in a domain with windows 2012 server Active directory services.

• Advanced knowledge on Windows 7,8,10, Ubuntu, MAC OS and VMWare operating systems.

• Proficient in administering and troubleshooting problems related to MS Office 2016, 2019 and office 365.

• Skilled in setting up and configuring Microsoft Hyper-V and VMWare virtualization technologies.

• Advanced knowledge in managing enterprise email accounts on Microsoft Office 365.

• Advanced knowledge in diagnosing and repairing Cisco and Linksys Wireless Access point.

• Practical experience in installing and configuring Cisco L2 and L3 switches, VPNs and Firewalls.

• Knowledge of configuring and troubleshooting Cisco routing protocols like OSPF.

• Advanced knowledge in 2G, 3G and 4G mobile technology platform and last mile access.

• Advanced knowledge in Optical fiber installation, testing and splicing.

CYBERSECURITY SKILLS

· Extensive knowledge on Planning for an engagement before performing a penetration test.

· Experienced in conducting information gathering using techniques and tools like Nmap, Nessus, OpenVAS, Metasploit, theHarvester, Maltego and Shodan.

· Knowledgeable and experienced in performing and analysing network traffic using Wireshark and a vulnerability scan from Nmap.

· Experienced in managing Microsoft 365 Defender incidents, alert, policies and log monitoring and investigation.

· Basic knowledge in Splunk setup and LAN Configuration.

· Basic Knowledge on Attacks and Exploits: Compare and contrast social engineering attacks and mitigation strategies for discovered vulnerabilities.

· Basic knowledge on how to identify attacks and vulnerabilities to mitigate them before they infiltrate the network using IDS and IPS.

· Understand secure virtualization, secure application deployment, and automation concepts

· Proficient in Identifying and implementing the best protocols and encryption and

· Knowledgeable about Network Infrastructure assessment to determine security posture of an enterprise environment and recommend and implement appropriate security solutions.

· Basic skills on monitoring and securing hybrid environments suing SIEM tools.

· Advance skills in Operating with an awareness of applicable laws and policies, including principles of governance, risk, and compliance.

· Proficient in scripting languages PowerShell, python and bash.

· Identify, analyse, and respond to security events and incidents