EMMANUEL OGAZI
Surulere,Lagos
Summary
Self-motivated individual, positive and diligent team player with strong communication skills, looking to take on increasing responsibility that offers professional challenges to meet organisational goals. Receptive to new ideas and adaptable to change. Good time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Import Customer Care Officer
Cosco Shipping Lines
Apapa, Lagos
2020.02 - Current
- Responded to customer requests with friendly, knowledgeable service and support.
- Processed Cargo Arrival List to Terminal (allocating units to designated terminals and depots).
- Promptly responded to inquiries and requests from prospective customers.
- Worked with new staff to educate on various customer service tasks, product specifications and company protocols.
- Completed documentation and logs generating detailed reports on LPO for units transferred to Off-Dock for company facilitation..
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Worked with Equipment Team on Displacement Value costs, EIR (Equipment Interchange Receipt) confirmation from designated depots/terminals.
- Updates on transfers conducted successfully from terminals and assisting customer in solving issues if any arises.
- Confirmation of overtime units transferred to Customs Warehouse.
Import Releasing Clerk
NATIONAL YOUTH SERVICE CORPS
Apapa,Lagos
2018.09 - 2019.01
- Detaching jobs appropriately using container cards and giving out delivery orders.
- Printing and Filing Manifests before vessel arrival.
- Jacking consignments using manifests and their respective vessels.
- Appropriately assessing invoices to ensure payments (Shipping Invoice, Telex, Deposits and Demurrage accordingly and if necessary) made.
- Printing Telex, Iris and Delivery Orders.
- Giving daily reports on number of Bill of Laden released and volumes of containers( TEUs & FEUs).
- Daily filing of released B/Ls.
- Verifying the authenticity of all documents required to release a consignment.
Administrative Assistant/Customer Care Assistant
Cosco Shipping Lines, Nigeria Ltd
Apapa, Lagos
2016.08 - 2016.09
- Creating Customer Profile (CPF).
- Checking of Vessel Arrival Information on the Company's website E-Business for customers.
- Organising files for Customers (Consignees/Agents)
- Support in the Customer Service via IDDS (Intranet Demurrage Detention System) for free time.
- General Administrative Routine.
Education
Master of Business Administration -
University Of Lagos
Yaba, LagosBachelor of Science - Management & Computer Studies
University of Cape Coast
Accra, Ghana 2013.09 - 2017.11
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King's College
2010
Skills
- Pleasant disposition and good interpersonal relationship
- Excellent communication skills
- Strong ability to work under pressure
- Competent, self-motivated and result oriented
- Quick to understand and always willing to learn
- Customer service
- Complaint resolution
- Microsoft Outlook, Word and Excel
- UI/UX Designer
Interests
INTEREST AND ACTIVITIES
Reading, Traveling and Playing Basketball
Languages
English
European Level
Timeline
Import Customer Care Officer
Cosco Shipping Lines
2020.02 - Current
Import Releasing Clerk
NATIONAL YOUTH SERVICE CORPS
2018.09 - 2019.01
Administrative Assistant/Customer Care Assistant
Cosco Shipping Lines, Nigeria Ltd
2016.08 - 2016.09
Bachelor of Science - Management & Computer Studies
University of Cape Coast
2013.09 - 2017.11
Master of Business Administration -
University Of Lagos
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King's College