Nunjimwa Kangdim
Virtual Assistant
Jos,PL
Summary
Organized virtual assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering multiple years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Junior Virtual Assistant
Paradise Resource Nigeria Ltd
Jos, Plateau
03.2021 - Current
- Screen calls and emails and initiate actions to respond or direct messages for managers.
- Process travel expenses and reimbursements for executive team and senior management group.
- Answer high volume of phone calls and email inquiries.
- Organize and coordinate conferences and monthly meetings.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor Of Science - Sociology
09.2011 - 03.2016
Skills
- Administrative support
- Customer relations and communications
- Filing and data archiving
- Meeting minutes
- Database administration
- Writing reports
- Scheduling
Timeline
Junior Virtual Assistant - Paradise Resource Nigeria Ltd
03.2021 - Current
University of Jos - Bachelor Of Science, Sociology
09.2011 - 03.2016