ADEBANJO BILIKISU

• OFF ABEOKUTA EXP WAY,
• RAROMI B/STOP, IYANA IPAJA

• Access Pay

We use access pay to process transactions for lawyers and also payments like emirates ticket processing.

• Pay Arena like FRSC, Air force, Account Maintenance
• Account Opening

We use processmaker to open accounts for customers and also flexcube. accounts like individual account which is called premier saving, target saving, solo account and early savers. Also there are other accounts that is being opened like current accounts and corporate accounts.

• Enrolling customers for BVN
• Booking Investment for customers

Investments such as fixed deposit and treasury bills

• Handling/Resolving customers complain
• Dispense error, Account statement, Bankers confirmation
• Reference letter
• Coordinated timely responses to online customer communication and researched complex issues.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Maintained financial accounts by processing customer adjustments.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
• Organized customer information and account data for business planning and customer service purposes.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Reviewed and applied changes to customer account profiles in [Software].
• Monitored expense compliance with approved budgetary goals.
• Monitored phone, fax and electronic database systems for incoming customer inquiries.
• Obtained signatures for financial documents and invoices.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Kept accurate records of all customer interactions and transactions.
• Responded to customer inquiries and concerns within set deadlines.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Incorporated multiple types of teaching strategies into classroom.
• Supervised learning groups of students in classroom stations.
• Graded and evaluated student assignments, papers and course work.
• Directed after-school tutoring and mentoring program serving elementary school students.

• Reconciled cash drawer and resolved discrepancies.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Turned in excess cash to maintain drawer security.
• Assisted customers with compromised debit cards and issued new credentials.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.