Linux
Kayode Oladeinde
Relationship Manager
Lagos,Nigeria
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 5 year track record of success in financial services.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
2
2
Certificates
Work History
Relationship Manager
First Bank of Nigeria
Lagos, Lagos
11.2019 - Current
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Pioneer member of my Unit's Data Mining and Analytics Team
- Grew deposit and revenue portfolio by over 40% and 20% respectively.
- Manage relationship with lower affluent customers, match customers’ financial needs and expectations to appropriate product offerings
- Created various documents including product repositories to assist members of my team to present information to stakeholders for concise explanations of best placement for needed resources.
- Saved accounts by turning around unsatisfied clients through smooth communication of FirstBank features and support services.
Team Lead Non-Financial
FirstBank of Nigeria, Limited
Warri, Delta
05.2019 - 11.2019
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Ensured effective and timely service delivery to customers, establish good customer relations by always maintaining customer friendly dispositions
- As part of FirstBank of Nigeria Information Security requirements, maintained security of all Information entrusted to me and complied with principles and policies in Information Security Handbook.
Relationship Manager
First Bank of Nigeria
Warri, Delta
10.2018 - 04.2019
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Managed over 2000 SMEs and Mass Market Desk Accounts
- Created and closed Sales leads, Increased Customer Retention and Acquisition, Provided Investment Finance advisory (Treasury bills, Mutual funds, and Fixed deposit), sold and Acquired Quality Assets (Loans and Advancement)
EXTENSION ADVISOR
Ogun State Agricultural Development Programme
Abeokuta, Ogun
12.2016 - 09.2018
- Compiled All Local Government Areas in Ogun State's Monthly Cassava Utilization Statistics for HQCF, Wet/Dry Fufu, Packaged/Unpackaged Garri, Ethanol and Starch
- Conducted Crop Area and Yield Survey
- Farm Advisory Services, Translator for Foreign Expatriates and Enumerator for Several International/Government/Private organizations such as LIFE (Livelihood Improvement family Enterprise), C:AVA
- Successful evaluated productivity of nine (9) of Public-Private Agricultural Extension Service Demonstration plot which recorded impressive Cassava Yield of 51T per hectare.
Graduate Assistant/ Personal Assistant
Kabba College of Agriculture
Kabba, Kogi
08.2014 - 07.2015
- Secretary Deputy Provost/Dean Student affairs
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Gathered, reviewed, and summarized literature from scientific journals
Education
M.Agric - Agricultural Economics
Federal University of Agriculture
Abeokuta 12.2015 - 10.2021
Certificate in Cybersecurity Policy
First Atlantic Cybersecurity Institute
USA 06.2020 - 11.2020
Enterprise Data Management, Information Systems
Indiana University
Kelley School Of Business 05.2020 - 09.2020
B.Agric - Agricultural Economics
Federal University of Agriculture
Abeokuta 12.2009 - 01.2014
Skills
Banking
Accomplishments
- Used Microsoft Excel to develop product repositories
- Pioneer Data Intelligence Team Member
- Cybersecurity controls, Excel and OracleBI Handson training to fellow Unit members
- Microsoft CRM Champion
- LinkedIn Sales Navigator Champion
Additional Information
- Most Innovative Team Project Hack: ROBOCON Global Hackathon on Service Robotics Industry Case 2020
- 3rd Place: FirstBank of Nigeria Cybersecurity Quarterly Quiz 2020
- 2021 FirstBank Hero: FirstBank Annual Merit Awards (FAMA) 2021
Software
PowerBi
Oracle BI
SQL
Microsoft CRM
STATA
R STAT
SPSS
Python
Network Security Specialist
Certification
ICSI| CNSS Certified Network Security Specialist
Timeline
ICSI| CNSS Certified Network Security Specialist
07-2020
Certificate in Cybersecurity Policy
First Atlantic Cybersecurity Institute
06.2020 - 11.2020
Enterprise Data Management, Information Systems
Indiana University
05.2020 - 09.2020
Utiva Data Accelerator School
12-2019
Relationship Manager
First Bank of Nigeria
11.2019 - Current
Team Lead Non-Financial
FirstBank of Nigeria, Limited
05.2019 - 11.2019
Relationship Manager
First Bank of Nigeria
10.2018 - 04.2019
EXTENSION ADVISOR
Ogun State Agricultural Development Programme
12.2016 - 09.2018
M.Agric - Agricultural Economics
Federal University of Agriculture
12.2015 - 10.2021
Graduate Assistant/ Personal Assistant
Kabba College of Agriculture
08.2014 - 07.2015
B.Agric - Agricultural Economics
Federal University of Agriculture
12.2009 - 01.2014
Awards
2020 Most Innovative Team Project Hack: ROBOCON Global Hackathon on Service Robotics Industry Case
2020 3rd Place: FirstBank of Nigeria Cybersecurity Quarterly Quiz
2021 FirstBank Hero: FirstBank Annual Merit Awards (FAMA) 2021
Professional Association
July 2020 – July 2021 Member, ISACA
Dec 2020 – Present Programme Officer Media Relations, The Young CISO Network
April 2021 – Present Secretary, Surulere Toastmasters International
Awards
- Most Innovative Team Project Hack: 2020 ROBOCON Global Hackathon on Service Robotics Industry Case
- 3rd Place: FirstBank of Nigeria 2020 Cybersecurity Quarterly Quiz
- FirstBank Hero: FirstBank Annual Merit Awards (FAMA) 2021
Professional Association
Member, ISACA
Programme Officer Media Relations, The Young CISO Network
Secretary, Surulere Toastmasters International
Awards
- Most Innovative Team Project Hack: 2020 ROBOCON Global Hackathon on Service Robotics Industry Case
- 3rd Place: FirstBank of Nigeria 2020 Cybersecurity Quarterly Quiz
- FirstBank Hero: FirstBank Annual Merit Awards (FAMA) 2021
Professional Association
Member, ISACA
Programme Officer Media Relations, The Young CISO Network
Secretary, Surulere Toastmasters International
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