Communication Tools
TEMILOLA ADEYEMI
Customer Success Manager
Ojodu Berger,Lagos
Summary
Entrepreneurial Customer Success Manager with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service, and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines. Topmost of my skills are my critical thinking, problem solving and analytical skills and I am looking to put these skills to use while pursing constant personal development.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
Work History
Customer Success Manager
Zeta Capital Limited
Magodo, Lagos
04.2021 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategy to increase customer retention.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Account Manager
Shecluded Company
Lekki, Lagos
06.2020 - 03.2021
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Educated clients on new Product or service offerings and updated account information to maintain high standards of client service.
Customer Service Support
Directly
San Francisco (Remote), CA
09.2019 - 01.2020
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours; night, weekend, and holiday shifts.
- Collaborated with Microsoft to achieve customer retention.
Teaching Assistant
Bowen University
Iwo, Osun state
03.2015 - 01.2017
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Kept abreast of latest information on specific subjects in Finance and learning strategies.
- Recorded grades for coursework and tests in online reporting system.
Administrative Assistant
OYEWALE
Ibadan, Oyo
11.2013 - 01.2014
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Created detailed expense reports and requests for capital expenditures.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
M.Sc. - Financial Engineering
WorldQuant University
Louisiana, USA 01.2017 - 01.2020
M.Sc. - Banking and Finance
Bowen University
Iwo 09.2014 - 08.2016
B.Sc. - Banking and Finance
Bowen University
Iwo 09.2009 - 09.2013
High School Diploma -
SSCE Federal Government College
Osun State 09.2002 - 07.2008
Skills
Staff mentoring & leadership
Client service optimization
Training and mentoring
Schedule Management
Customer Relations
Research and due diligence
Technical consulting
Accomplishments
- Temilola researched and recommended improvements for administrative processes and procedures. Provided front desk and customer support services via email, telephone or face to face. Liaised with vendors and service provider to ensure that office premises is conducive for business. Coordinate repairs to office equipment and purchase of office supplies.
- VOLUNTEER EXPERIENCE: Social Media Manager – New Life Baptist Fellowship, Abuja-
- ROJECT/RESEARCH WORK:
- Predicted Tesla Motors Performance using Genetic Algorithm Predicted stock price using Fast Fourier Transform method in Trading Algorithm
- Corporate Social Responsibility and Its impact on Financial Performance of Deposit Money Banking Nigeria (Thesis)
- The Impact of Training and Development on Banks Financial Performance(Case Study of First Bank
Software
Social Media
Graphic Design
Spreadsheets
Word Processing and Desktop Publishing
Presentation Tools
Certification
[Associate Member], [Chartered Institute of Stock Brokers, Nigeria - [2019]
Timeline
Customer Success Manager
Zeta Capital Limited
04.2021 - Current
[Social Media Management] Training
02-2021
Account Manager
Shecluded Company
06.2020 - 03.2021
Customer Service Support
Directly
09.2019 - 01.2020
[Associate Member], [Chartered Institute of Stock Brokers, Nigeria - [2019]
08-2019
M.Sc. - Financial Engineering
WorldQuant University
01.2017 - 01.2020
Teaching Assistant
Bowen University
03.2015 - 01.2017
M.Sc. - Banking and Finance
Bowen University
09.2014 - 08.2016
[Associate Member], [Chartered Institute of Bankers of Nigeria] - [2014]
08-2014
Administrative Assistant
OYEWALE
11.2013 - 01.2014
[Professional in Project Management] PPM- [2013]
10-2013
B.Sc. - Banking and Finance
Bowen University
09.2009 - 09.2013
High School Diploma -
SSCE Federal Government College
09.2002 - 07.2008