Cooking
Kemdy Madu Morolari
Flight Attendant
Lagos,Nigeria
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Supervisor
Mama K's Burka And Catering Services, Restaurant
Lekki, Lagos
01.2017 - Current
- Created customer support strategy to increase customer retention which resulted in 15% increase in sales.
- Greeting and advising customers
- Handling over 50 customer enquiries and complaints per day
- Ensure compliance with sanitation and safety regulations
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Deliver superior service and maximize customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Resolved account issues to build rapport and relationships with clients.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
NGO Project
D7th empire "I SEE YOU, I CARE"
Lekki, Lagos
08.2020 - Current
- Closet | Everything Fashion, lifestyle And NGO This project is important as it shows diverse beauty of every individual in various ways, reaching out to less privileged in rural areas of Nigeria
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Developed team communications and information for meetings.
- Outreach of 100 packs of meals weekly
Personal Assistant
Limitless Mind Africa
Ikoyi, LA
08.2015 - 06.2016
- Arranged domestic and international travel plans and itineraries
- Organized and attended meetings and compiled related documents and reports
- Coordinated and planned vacations for family
- Responded to over 20 emails and other correspondence to facilitate communication and enhance business processes daily
Attendant
Oracle Agency
Ikeja, Lagos
06.2012 - 05.2015
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Locked and unlocked facilities to allow participants entry or shut down after events.
- Answered questions and provided information about products and event
- Educated customers about brand to incite excitement about company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Removed safety hazards, soiled items and trash from customer areas.
- Handled over 250 guests at every event
Education
Diploma - Industrial Relations And Personal Management
University of Lagos
Akoka, Yaba, Lagos Nigeria Jan.2016 - Jan.2017
Certificate - Travels
Tour Brokers International
Lekki 08.2015 - 09.2015
Skills
Excellent interpersonal skills
Interests
Traveling
Meeting new people
Timeline
NGO Project
D7th empire "I SEE YOU, I CARE"
08.2020 - Current
Supervisor
Mama K's Burka And Catering Services, Restaurant
01.2017 - Current
Diploma - Industrial Relations And Personal Management
University of Lagos
Jan.2016 - Jan.2017
Certificate - Travels
Tour Brokers International
08.2015 - 09.2015
Personal Assistant
Limitless Mind Africa
08.2015 - 06.2016
Attendant
Oracle Agency
06.2012 - 05.2015
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