Abiodun Sodipo
Lagos,Lagos
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.. Well qualified customer service representative proficient in handling complex customer experiences. Efficiency- driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales experience. Skilled in coordinating documentation and handling payments. Personable customer service professional offering over 7 years of experience in resolving account and service concerns for telecommunication customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal satisfied customers. Focused on surpassing expectations and driving team success.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Operations Manager
Pronard House Limited
, Lagos
11.2021 - Current
- Worked in management environment with oversight of operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Back Office Associate
9mobile
, Lagos
07.2021 - 10.2022
- Carried out special projects by planning, implementing and tracking metrics of projects.
- Advised on technical improvements to increase efficiency in distribution of NIN support systems.
- Scheduled and participated in regular meetings with colleagues to review progress.
- Kept management informed by reviewing and analyzing special reports, summarizing information and identifying trends.
Quality Assurance Tester( Special Project)
9mobile Ecare Centre, Ilupeju
Ilupeju , Lagos
02.2021 - 07.2022
- Recorded and organized test data for report generation and analysis.
- Conducted data review and followed standard practices to find solutions.
- Identified and evaluated recurring problems in the product or sevice tests, providing detailed documentation of issues for amelioration efforts.
Market Researcher
9mobile
V/I, Lagos
02.2020 - 01.2021
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Met with Job manager to determine project scope, outline deliverables or timelines, and create action plan.
- Compiled data, performed analysis and produced report on different surveys for action.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Outbound Sales Call Center Agent
9mobile Ecare Centre, Ilupeju
Ilupeju, Lagos
07.2019 - 02.2020
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Conducted outbound phone calls daily to reach potential clients and market products and services.
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Care Representative
9mobile Ecare Centre, Ilupeju
, Lagos
10.2012 - 06.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Achieved satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Increased customer satisfaction ratings by by solving problems promptly and to customer expectations.
- Answered average of calls, per day, addressing customer inquiries, solving problems and providing product information.
Quality Assurance Tester
9mobile
V/I, Lagos
08.2018 - 10.2018
- Identified and evaluated recurring problems in products or service tests, providing detailed documentation of issues for amelioration efforts.
- Escalated issues discovered during QA testing to Test Leads, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Recorded and organized test data for report generation and analysis.
Sales Representative
Stanbic IBTC Bank
, Lagos
04.2012 - 08.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Exceeded established sales goals and increased client retention.
- Identified client needs, built relationships and overcame objections to drive sales.
- Recommended accurate and effective solutions to customers after identifying problems.
Education
Bachelor Of Science (2.2) - Geography
University of Lagos
Lagos 10.2003 - 05.2009
SSCE -
Community High School
Lagos 09.1999 - 06.2002
Master In Transportation Planning And Management - Geography
University of Lagos
Lagos 10.2017 - Current
Skills
Ms Office Proficiency
Data Entry
Computer Proficient
Timeline
Operations Manager
Pronard House Limited
11.2021 - Current
Back Office Associate
9mobile
07.2021 - 10.2022
Quality Assurance Tester( Special Project)
9mobile Ecare Centre, Ilupeju
02.2021 - 07.2022
Market Researcher
9mobile
02.2020 - 01.2021
Outbound Sales Call Center Agent
9mobile Ecare Centre, Ilupeju
07.2019 - 02.2020
Quality Assurance Tester
9mobile
08.2018 - 10.2018
Master In Transportation Planning And Management - Geography
University of Lagos
10.2017 - Current
Customer Care Representative
9mobile Ecare Centre, Ilupeju
10.2012 - 06.2019
Sales Representative
Stanbic IBTC Bank
04.2012 - 08.2012
Bachelor Of Science (2.2) - Geography
University of Lagos
10.2003 - 05.2009
SSCE -
Community High School
09.1999 - 06.2002