OLAJUMOKE AWE
Lagos
Summary
Results-driven Project Manager and professional banker with experience in back-office operations, customer service support and trade operations. Skilled in Agile, PRINCE2, and other project management methodologies, ensuring projects are delivered on time, within scope, and on budget. Proficient in aligning project objectives with business goals to drive process improvements, increase efficiency, and achieve successful outcomes. An excellent negotiator and team player, natural in building relationships with clients, internal teams, and vendors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER - CONTRACT
7VEN OAKS LIMITED
06.2024 - Current
- Define and/or review the project deliverables and their technical and quality strategies, together with the benefits and their realization plan
- Increased active involvement of key stakeholders in project decision-making from 87% to 95% by developing strategic plans to effectively manage and align their expectations
- Explaining user requirements into useful points understandable to suppliers, developers and project teams
- Maintaining Project plans and Risk Management through MS Projects leading to 11% increase in team productivity
- Achieved 18% reduction in average project completion time by monitoring project risks proactively with the use of a risk register and RAID log, and developing mitigation strategies which averts these potential risks from escalating to issues
INVISIBLE TRADE LEAD
ECOBANK NIGERIA LIMITED
05.2016 - 05.2019
- Led a high-performing Invisible Trade team of 10 in processing trade requests for branch customers across over 200 branches, overseeing customer and internal remittances to beneficiaries' banks via the Flexcube core banking application and the SWIFT platform
- Partnered and engaged closely with cross-functional teams in branch operations, trade, and treasury to continuously improve the Form A product workflow, approving customer trade requests, facilitating foreign exchange purchases, and settling trade obligations in alignment with the Central Bank of Nigeria's (CBN) FX guidelines
- Achieved 100% compliance rating and incurred zero penalty from regulatory bodies
- Communicated with correspondent banks to manage inquiries and verify credit confirmations for applicant remittances
- Oversaw the daily reconciliation process for NOSTRO accounts, proactively addressing outstanding items to avert over-aged entries, successfully contributing to mitigating operational loss by 100%
- Conceptualised and launched a real-time online portal to log, track, and report invisible trade requests, significantly enhancing organizational efficiency for over 200 branch locations that previously relied on email requests
- Achieved a 40% reduction in transaction processing time, 23% increase in transaction growth and 18% increase in trade revenue growth
CUSTOMER SERVICE MANAGER
ECOBANK NIGERIA LIMITED
06.2011 - 04.2016
- Managed the branch operations team in implementing efficient and effective retail banking services, optimizing branch operations and enhancing service delivery while maintaining a database of over 15,000 customers
- Developed and implemented processes to enhance customer satisfaction, including adherence to turnaround times and a customer-first approach, aligning with broader business objectives for customer retention
- Managed stakeholder expectations by addressing customer needs efficiently, reducing complaints and increasing customer satisfaction (CSAT) rating by 13%
- Maintained strong control awareness in branch and ensured adequate departmental controls were in place for all products/processes
- Improved customer retention rates through exceptional critical thinking skills and relationship-building efforts, resulting in a 36% increase in active customer base over 4 years
HEAD, FUNDS TRANSFER /CASH AND TELLER UNITS
ECOBANK NIGERIA LIMITED
08.2010 - 05.2011
- Monitored and ensured prompt and accurate consummation of all transactions within the bank's approved turnaround time, maintaining timely and 0% error –free processing of cash pay outs and funds transfer transactions
- Managed cash holding and vault administration, maintaining up-to-date tellers’ proofs and vault registers, and ensuring the branch maintains cash holdings within the approved cash-on-premises limit
- Supervised all tellering activities and provided effective service support needed for the tellers to ensure that their cubicles are always manned and functional
- Managed all onsite and offsite branch ATMs, kept them functional and maintained 95% ATM uptime
- Introduced advanced security protocols and compliance measures that led to a 100% reduction in fraud incidents, safeguarding customer funds and enhancing trust in funds transfer services
CUSTOMER SERVICE OFFICER
ECOBANK NIGERIA LIMITED
02.2008 - 07.2010
FUNDS TRANSFER OFFICER
ECOBANK NIGERIA LIMITED
09.2007 - 01.2008
TELLER
ECOBANK NIGERIA LIMITED
10.2006 - 08.2007
Education
Bachelor of Science - International Relations
Obafemi Awolowo University
01.2003
Skills
- Risk Management
- Project Management and planning
- Cost Management
- Product Management
- Stakeholder Management
- Communication Management
- Resource Management
- Change Management
- Project Reporting
- Process Improvement
- Negotiation
- Feasibility Studies
- Development and Building Teams
- Governance
- Analytical skills
- Requirements gathering/Elicitation
Certification
- Project Management and Business Analysis PRINCE2 and Agile Course, Almond Careers, 2004
- McKinsey Forward Program, McKinsey & Company, 2024
- Google Project Management, Google, 2024
- Data Science with Python, Data Camp, 2021
- Data Analytics: SQL and Microsoft Power BI, Utiva, 2020
- Microsoft Excel for Analytics and Structured Query Language, Utiva, 2020
- Foundations of Data Science: K-Means Clustering in Python, University of London, 2020
Timeline
PROJECT MANAGER - CONTRACT
7VEN OAKS LIMITED
06.2024 - Current
INVISIBLE TRADE LEAD
ECOBANK NIGERIA LIMITED
05.2016 - 05.2019
CUSTOMER SERVICE MANAGER
ECOBANK NIGERIA LIMITED
06.2011 - 04.2016
HEAD, FUNDS TRANSFER /CASH AND TELLER UNITS
ECOBANK NIGERIA LIMITED
08.2010 - 05.2011
CUSTOMER SERVICE OFFICER
ECOBANK NIGERIA LIMITED
02.2008 - 07.2010
FUNDS TRANSFER OFFICER
ECOBANK NIGERIA LIMITED
09.2007 - 01.2008
TELLER
ECOBANK NIGERIA LIMITED
10.2006 - 08.2007
- Project Management and Business Analysis PRINCE2 and Agile Course, Almond Careers, 2004
- McKinsey Forward Program, McKinsey & Company, 2024
- Google Project Management, Google, 2024
- Data Science with Python, Data Camp, 2021
- Data Analytics: SQL and Microsoft Power BI, Utiva, 2020
- Microsoft Excel for Analytics and Structured Query Language, Utiva, 2020
- Foundations of Data Science: K-Means Clustering in Python, University of London, 2020
Bachelor of Science - International Relations
Obafemi Awolowo University
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