OGOGOME ONOGE
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hr. Business Partner
Joho Limited
02.2018 - Current
- Monitored performance on a day-to-day basis to line management through coaching, disciplinary actions, counseling, and career development
- Improved work relationships between staff and management by working closely to build morale and motivation
- Provided HR guidance to management teams in business units when appropriate.
- Streamlined recruitment processes for quicker, more efficient candidate selection and referencing documentations of staff.
- Facilitated effective communication between management and staff, fostering a positive work environment.
Health Care Assistant
Health Perfect Solutions
01.2015 - 01.2018
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
PPI Remediation/ Compliant Analyst
MBNA, European Bank Of America
11.2011 - 12.2013
- Carefully analyzed compliant data to identify root causes, trends, issues, and regulatory concerns
- Conducted quality control reviews, checks on compliant data, and addressed results with colleagues to influence positive outcomes
- Investigated and resolved customer inquiries and complaints quickly
- Kept up to date with organizational changes to policies and processes
- Escalation of complaints to other business areas in an accurate balanced manner and maintained quality standards
- Trained and monitored new employees to ensure a smooth operation and exceeded personal key performance indicators and individual targets by at least 35%.
Customer Service Officer
Oceanic Bank Registrars Plc
10.2005 - 01.2009
- Recorded and processed customer dividend money warrants and data accurately with KYC documentation
- Responded to customer complaints, ensuring the prompt resolution of issues to avoid escalation
- Reviewed customer accounts and updated details of repayments, arrears, and changes to contractual agreements to comply with company procedures about customer care
- Monitored customer experiences through feedback surveys and ensured improved satisfaction ratings by 60% yearly
- Offered detailed advice on bank products, share offers, and service benefits
- Initiated sample scripts on questions to ask customers in order to gain all the requisite information necessary saving the department time and money.
Education
Masters in Arts - Human Resources Management
Middlesex University Business School
Hendon London, UK07.2010
Bachelor of Science - Sociology
University of Jos
Plateau State, Nigeria08.2004
Diploma - Social Works
University of Jos
Plateau state, Nigeria04.1999
Skills
- Problem solving and attention to details
- Emotional development/an active listener
- Organizational with effective interpersonal skills
- Ability to work with people and as part of a team
- Excellent communications skills both written and verbal
- Ability to carry out assigned tasks effectively in a busy environment
- Good analytical skills and proficient with microsoft applications
Certification
- Chartered Institute of Personnel and Development (CIPD UK)
- Chartered Institute of Management (NIM, Nigeria)
- Care-giving Skills- Dementia care (Alison UK)
- Diploma in Caregiving (Alison UK)
- Mental health awareness (Florence academy UK)
- Certified digital volunteer (Beat -Bullying UK)
Timeline
Hr. Business Partner
Joho Limited
02.2018 - Current
Health Care Assistant
Health Perfect Solutions
01.2015 - 01.2018
PPI Remediation/ Compliant Analyst
MBNA, European Bank Of America
11.2011 - 12.2013
Customer Service Officer
Oceanic Bank Registrars Plc
10.2005 - 01.2009
Masters in Arts - Human Resources Management
Middlesex University Business School
Bachelor of Science - Sociology
University of Jos
Diploma - Social Works
University of Jos
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