Hospitality Industry Softwaare - Hospitality Pro, Shawman etc
Umakant Upadhyay
Hospitality Professional
Victoria Island,Lagos
Summary
Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
General Manager
Best Western Hotel
Lagos, Lagos
02.2020 - Current
- Managing operations for a 104-room hotel with a 50-cover lounge, a 100-cover restaurant, and a 700-pax banqueting facility
- Improved operational efficiency through staff development and meticulous business planning
- Designed and executed long-term business plans aligned with strategic objectives, ensuring adaptability in a dynamic hospitality landscape
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Acting General Manager / Food & Beverage Manager
Ibeto Hotels Limited
Abuja, FCT
04.2013 - 01.2020
- Directed P&L management for a 90-room property, achieving the highest-ever sales figures through strategic planning
- Reduced operational expenses by 10% through targeted cost-saving measures
- Enhanced guest satisfaction levels to 98% by implementing rigorous training programs for all staff levels
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Assistant Food & Beverage Manager
Park Plaza, Coimbatore – Carlson Hotels
Coimbatore , Tamilnadu , India
09.2012 - 02.2013
- Managed F&B operations for 107 rooms, three banquet halls, two restaurants, one bar, and outdoor catering
- Successfully executed a high-profile event for the World Weightlifting Federation (South Asia)
- Organized training programs to enhance staff performance and service quality
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
Resident Manager
Country Club
Bangalore, Karnataka , India
10.2011 - 09.2012
General Manager
The Atlantis Club
Dehradoon, Uttarakhand , India
11.2009 - 09.2011
Restaurant Manager
Orange County
08.2007 - 11.2009
Kitchen Manager
Regency Hospital
01.2006 - 07.2007
Multiskilled Hospitality Assistant
Jaypee Hotels & Resorts
05.2003 - 12.2005
Education
Master of Business Administration - Operations Management and Supervision
Indira Gandhi National Open University
Bangalore, India 08.2017 - 06.2019
3-Year Diploma - Hotel Management
Institute of Hotel Management, Gwalior
Madhya Pradesh , India 07.1999 - 06.2002
Skills
Operations management
Customer relationship management
Performance improvement
Cost analysis and savings
Strategic planning
Budget analysis
Training and development
Team building
Customer retention
Business development
P&L management
Staff training and development
Problem resolution
Sales team development
Certification
Wine Appreciation Programme, Food Lovers Club, India
Honorsandawards
- Founders Day Committee Chairman, Orange County, Kabini, 2008, Successfully led the Founders Day celebrations for three consecutive years.
- Best Resort of the Year, Country Club, South Indian Hotel and Restaurant Association, 2012, Recognized for exemplary management as a Resident Manager.
- Best Department - Food & Beverage Service, Orange County, Kabini, 2008, Led the F&B team to win the award for the best department of the year.
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 120 staff members.
- Marketing - Implemented marketing strategies which resulted in 40% growth of customer base.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
General Manager
Best Western Hotel
02.2020 - Current
Master of Business Administration - Operations Management and Supervision
Indira Gandhi National Open University
08.2017 - 06.2019
Acting General Manager / Food & Beverage Manager
Ibeto Hotels Limited
04.2013 - 01.2020
Assistant Food & Beverage Manager
Park Plaza, Coimbatore – Carlson Hotels
09.2012 - 02.2013
Resident Manager
Country Club
10.2011 - 09.2012
General Manager
The Atlantis Club
11.2009 - 09.2011
Restaurant Manager
Orange County
08.2007 - 11.2009
Kitchen Manager
Regency Hospital
01.2006 - 07.2007
Multiskilled Hospitality Assistant
Jaypee Hotels & Resorts
05.2003 - 12.2005
3-Year Diploma - Hotel Management
Institute of Hotel Management, Gwalior
07.1999 - 06.2002