Microsoft Word
Emmanuel Owoicho Dickson
Graduate Trainee
Ikeja,Lagos State
Summary
Tech-proficient Graduate Trainee with one year of IT experience. Strong analytical skills with keen eye for details. Builds effective, professional relationships with individuals and teams.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Exams Invigilator (Freelance)
British Council Nigeria
09.2021 - Current
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Maintained secure and positive environment conducive to testing.
Technical Support Associate
CreditRegistry Services, Nigeria
07.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
Technical Support Associate
Flyte Technologies & Solutions LTD
01.2021 - 05.2021
- Fielded average of 15 inbound phone calls daily to deliver support and remotely resolve service issues.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
Sales and Marketing Representative
Flyte Technologies & Solutions LTD
10.2020 - 01.2021
- Identified and developed key operations and influencer relationships within targeted districts.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Participated in skills development initiatives to promote team competence and success.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
Education
Bachelor of Science - Petrochemical Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 09.2016 - 08.2020
Skills
Log updating
Technical troubleshooting
Data Entry
Teamwork and Collaboration
CRM
Verbal and Written Communication
Certification
IAB Digital Marketing – Certified by Google
Software
Microsoft Excel
Microsoft PowerPoint
Outlook
Timeline
Exams Invigilator (Freelance)
British Council Nigeria
09.2021 - Current
Technical Support Associate
CreditRegistry Services, Nigeria
07.2021 - Current
IAB Digital Marketing – Certified by Google
02-2021
IT Support for Healthcare – Certified by Johns Hopkins University
01-2021
Technical Support Associate
Flyte Technologies & Solutions LTD
01.2021 - 05.2021
Sales and Marketing Representative
Flyte Technologies & Solutions LTD
10.2020 - 01.2021
Bachelor of Science - Petrochemical Engineering
Kwame Nkrumah University of Science And Technology
09.2016 - 08.2020