Chidera Anna Madu
Summary
Detailed-oriented individual with a proven track record in enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Excelled in sales development, surpassing targets with a keen eye for detail and CRM software proficiency. Demonstrates adaptability and a collaborative spirit, achieving significant client loyalty and operational excellence. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Union Bank
11.2024 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the job role.
- Identified trends in recurring technical issues by analyzing data from resolved cases, resulting in proactive measures taken towards long-term improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Financial Advisor
Heirs Life Assurance
06.2023 - 07.2024
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Established credibility as a trusted advisor through consistent follow-up communications and transparency regarding policy details.
Administrative Assistant Intern
Flourish Hall International School
06.2022 - 04.2023
- Assisted in budget management by accurately tracking expenses and maintaining detailed financial records.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via emails or phone calls.
- Maintained a welcoming front office environment for students, staff, parents, and visitors to promote positive school culture.
Education
Bachelor of Science - Agricultural Science And Technology
Federal University Of Technology Owerri
Imo State12-2021
Skills
- Teamwork and Collaboration
- Attention to detail
- Sales Development
- Excellent communication
- Problem Solving
- Adaptability and Resilience
- Data entry
- CRM software proficiency
Certification
Mckinsey Forward Program
10/2024 - 12/2024
- Identified strategic learning intentions essential for boosting job satisfaction, drive impact and enhance performance goal.
- Gained knowledge on the various mindsets necessary for Adaptability and Resilience.
- In-depth understanding of advanced tools and structured approach to Problem-Solving.
- Familiarized with key steps to overcome communication challenges.
- Attained insights on the ingredients needed for healthy relationships and well being at the work space.
- Enlightened on the need to embrace and apply technology, fostering our collective success.
Timeline
Customer Service Representative
Union Bank
11.2024 - Current
Financial Advisor
Heirs Life Assurance
06.2023 - 07.2024
Administrative Assistant Intern
Flourish Hall International School
06.2022 - 04.2023
Mckinsey Forward Program
10/2024 - 12/2024
- Identified strategic learning intentions essential for boosting job satisfaction, drive impact and enhance performance goal.
- Gained knowledge on the various mindsets necessary for Adaptability and Resilience.
- In-depth understanding of advanced tools and structured approach to Problem-Solving.
- Familiarized with key steps to overcome communication challenges.
- Attained insights on the ingredients needed for healthy relationships and well being at the work space.
- Enlightened on the need to embrace and apply technology, fostering our collective success.
Bachelor of Science - Agricultural Science And Technology
Federal University Of Technology Owerri
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