VICTOR EFFIONG EDEM
Lagos,NI
Summary
Results-driven professional with strong customer service skills and a focus on building positive relationships. Demonstrates analytical and problem-solving abilities with attention to detail. Learns new technologies quickly, ensuring effective team integration. Committed to high ethical standards and delivering exceptional service while maintaining customer satisfaction. Experienced in Microsoft Office Suite, Google Workspace, and CRM systems, with a strong capability for remote work.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work history
Customer Representative (Part-Time)
Busha Cryptocurrency Platform
Victoria Island, Lagos , Nigeria
2019.02 - 2026.01
- Provided professional support to customers by responding to inquiries and resolving issues promptly.
- Resolved account-related questions and service requests, enhancing customer experience.
- Collaborated with team to achieve consistent customer satisfaction levels.
- Demonstrated excellent communication and problem-solving skills while working in a fast-paced digital environment.
- Documented interactions and maintained accurate customer records to support service quality.
Hardware Engineering Officer
Microsoft engineering Plc
Wuse, Abuja , Nigeria
2015.09 - 2016.12
- Oversaw large-scale engineering projects ensuring timely and under budget completion.
- Collaborated extensively with multidisciplinary teams for successful project completion.
- Troubleshot and resolved mechanical issues to restore optimal system functionality.
- Implemented robust preventative maintenance plans, reducing equipment downtime significantly.
Delivery Officer
D.H.L Trans
Amadi Port Harcourt, Nigeria
2012.02 - 2014.03
- Incorporated feedback from clients into improved delivery practices.
- Displayed excellent time management skills, never missing a deadline.
- Promoted safety through strict adherence to traffic laws and regulations.
- Handled fragile items carefully, avoiding any damage during transit.
- Checked parcels for accuracy, ensuring error-free deliveries.
- Negotiated traffic efficiently to ensure timely deliveries.
- Followed company protocols diligently, minimising errors in work process.
- Ensured timely delivery by properly managing route schedules.
- Managed paperwork effectively, facilitating smooth transactions.
- Resolved issues quickly to maintain efficient operations.
- Demonstrated professionalism in every interaction with customers.
- Understood and balanced client and company priorities to achieve overall objectives.
Education
Nyanya Primary School
Nyanya, FCT, Abujaundefined
College of Art dei-dei Mandala
Nigerundefined
Loctech Nig. Ltd
Rumuokwurushi, Rivers Stateundefined
Maritime academy of Nigeria(MAN)
Oron, Akwa ibom stateundefined
National Business Technical Examination Board
National diploma - computer science
Computer science
All central polytechnic sango-ota
ogun StateFirst School Leaving Certificate (FSLC) -
Nyanya Primary School, FCT Abuja.
Certificate of Higher Education - Nautical Science
Maritime academy of Nigeria
Akwa ibom, Nigeria 2016.08 - 2019.10
Certificate of Higher Education - Computer science
Allover central polytechnic college sango-ota
Ogun State, Nigeria 2009.08 - 2011.07
Skills
- Expertise in communication
- Customer-centric approach
- Analytical problem-solving skills
- Collaborative teamwork
- Proficient time management
- Resilience under stress
- Building relationships effectively
- Mastery of software tools
- Dedication to customer satisfaction
- Support across multiple channels
- Effective complaint resolution strategies
- Critical thinking abilities
- Proficient data entry skills
- Microsoft Office Suite expertise
- Knowledge of Google Workspace and CRM systems
- Accurate record keeping
- Multitasking capabilities
- daptability to new technologies
- Professional communication proficiency
HOBBIES
Reading, Researching, Travelling, working, soccer and writing.
Timeline
Customer Representative (Part-Time)
Busha Cryptocurrency Platform
2019.02 - 2026.01
Certificate of Higher Education - Nautical Science
Maritime academy of Nigeria
2016.08 - 2019.10
Hardware Engineering Officer
Microsoft engineering Plc
2015.09 - 2016.12
Delivery Officer
D.H.L Trans
2012.02 - 2014.03
Certificate of Higher Education - Computer science
Allover central polytechnic college sango-ota
2009.08 - 2011.07
National diploma - computer science
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National Business Technical Examination Board
undefined
Maritime academy of Nigeria(MAN)
undefined
Loctech Nig. Ltd
undefined
College of Art dei-dei Mandala
Nyanya Primary School
Computer science
All central polytechnic sango-ota
First School Leaving Certificate (FSLC) -
Nyanya Primary School, FCT Abuja.