Ekezie Gloria Chinonso
Health Education
Owerri ,Imo
Summary
Proactive and customer-focused, excelled at Vienna Suits Hotel by enhancing guest satisfaction and increasing sales through effective upselling. Demonstrated exceptional communication and organization, adept at managing high-pressure situations and maintaining stringent hygiene standards. Skilled in safe equipment operations and team building, significantly contributed to a positive dining experience.
Overview
6
6
years of professional experience
Work History
Cleaner
Doko hotel
Asaba, Delta
2023.08 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Provided assistance to other staff members with cleaning of difficult areas.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
Waitress Supervisor
Chichris hotel
Owerri , Imo
2021.08 - 2023.02
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Boosted customer satisfaction with quick and accurate order processing.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Directed food preparation and cooking activities to meet health and safety standards.
Restaurant, Staff
Vienna Suits Hotel
Owerri , Imo
2019.02 - 2021.05
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed reservations efficiently, accommodating special requests and minimizing wait times for walk-in guests.
- Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
- Assisted in menu development, offering input on popular items and potential improvements.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Bachelor Of Science In Health Education - Health Education
University of Nigerian Nsukka
Enugu12.2016
Skills
Materials restocking
Documentation abilities
Safe equipment operations
Organization and cleaning
Customer service understanding
Cleaning skills
Excellent Communication
Self-Motivated
Active Listening
Data Entry
Good Telephone Etiquette
Teambuilding
Flexible and Adaptable
Organization and Time Management
Timeline
Cleaner
Doko hotel
2023.08 - Current
Waitress Supervisor
Chichris hotel
2021.08 - 2023.02
Restaurant, Staff
Vienna Suits Hotel
2019.02 - 2021.05
Bachelor Of Science In Health Education - Health Education
University of Nigerian Nsukka