Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ekezie Gloria Chinonso

Ekezie Gloria Chinonso

Health Education
Owerri ,Imo

Summary

Proactive and customer-focused, excelled at Vienna Suits Hotel by enhancing guest satisfaction and increasing sales through effective upselling. Demonstrated exceptional communication and organization, adept at managing high-pressure situations and maintaining stringent hygiene standards. Skilled in safe equipment operations and team building, significantly contributed to a positive dining experience.

Overview

6
6
years of professional experience

Work History

Cleaner

Doko hotel
Asaba, Delta
08.2023 - Current
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.

Waitress Supervisor

Chichris hotel
Owerri , Imo
08.2021 - 02.2023
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Directed food preparation and cooking activities to meet health and safety standards.

Restaurant, Staff

Vienna Suits Hotel
Owerri , Imo
02.2019 - 05.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed reservations efficiently, accommodating special requests and minimizing wait times for walk-in guests.
  • Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
  • Assisted in menu development, offering input on popular items and potential improvements.
  • Contributed to increased sales by upselling menu items and promoting daily specials.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Observed diners to respond to additional requests and determine when meal completed.

Education

Bachelor Of Science In Health Education - Health Education

University of Nigerian Nsukka
Enugu
12.2016

Skills

Materials restocking

Timeline

Cleaner

Doko hotel
08.2023 - Current

Waitress Supervisor

Chichris hotel
08.2021 - 02.2023

Restaurant, Staff

Vienna Suits Hotel
02.2019 - 05.2021

Bachelor Of Science In Health Education - Health Education

University of Nigerian Nsukka

Similar Profiles

CREATE PROFILE
Ekezie Gloria ChinonsoHealth Education