Summary
Overview
Work History
Education
Skills
Accomplishments
Watching and analysing Football games and Content.
Certification
Timeline
Generic

FEYISAYO TAOFEEK OGUNNUPEBI

IKEJA

Summary

A hard-working, enthusiastic, analytical and results-oriented professional with exceptional interpersonal and relationship management skills, and a strong business focus, interested in furthering my career growth, Travel and Destination Management expertise via delivery of best-in-class Travel solutions that provide excellent customer experience to clients within private and public sector organizations. I have multi-industry experience spanning the Insurance, Hospitality, Catering and Oil & Gas Industry. I thrive on challenge, a very fast learner, and quite comfortable with new areas of delivery, being a fast learner. I am adept at driving performance results through hard work, teaming/collaboration across organization boundaries, and a relentless focus on desired outcomes. For example, I handled end-to-end business and personal travel transactions for all Shell Workers valued at >$4.6m (N1.6bn) / c.3,500 travel transactions per annum. This enables business continuity, across Shell and 3rd party locations all over the world. Other major accomplishments include delivery in a key Project role that designed & implemented an IT Travel Portal. I was also the recipient of 2015 & 2016 Top Performer Awards. Finally, I handled sole private transactions for leisure travelers valued at about N28million annually to a cross section of destinations i.e., Europe, America, Middle East and Africa on all the Major Airline’s stock. STRENGTHS Strong Business Orientation: Commercial Acumen, Negotiation & Cost Management Project Management: Planning, Execution, Monitoring & Controlling and Reporting Teaming: Collaboration, Analysis, Fast Thinking, Innovation and Problem Solving Execution/Delivery Risk Management Effective Communication Interpersonal Skills & Stakeholder Relationship Management Use of MS Office Tools: Microsoft Project, Excel, Word, Jira,PowerPoint Persistence, and going the extra mile to delight clients and achieve results.

Overview

11
11
years of professional experience

Work History

Chief Operations Officer

5thChannel Associates Limited
LAGOS
01.2018 - 11.2019
  • Business Development: Support CEO with Business Development efforts - recommend and promote various incentives for active client recruitment and retention
  • Planning & Kick Off (Operational Activities & Projects)
  • Determine most optimal airline and destination package(s) that mee business need
  • Handle commercial airline transactions, including negotiation of products & rates for the best deals
  • Work with Business Managers (within and outside own team) to ensure required approvals are in place, to avoid unauthorized spend and cost-recovery issues
  • Deliver service: Process VIP/Executive, Management and other general travel orders/transactions
  • Lead Team, and collaborate with multi-disciplinary teams including Airline Reps, Logistics, Finance, Local Travels, and Immigrations Teams, to ensure optimal and effective end-to-end solutions
  • Address progress reporting: Provide regular feedback to clients till close out of their transactions
  • Manage potential risks: e.g., requester selection of unapproved trips, unapproved airline/ticket options, inadequate visa documentation, non-supported travel days from locations/base, etc
  • Provide customer service and ongoing user support
  • Support business development efforts - e.g., to clinch new/extend current client contracts and deals with International Airlines
  • Measure Project Performance against planned activities, using Project Performance Matrix.

Travel Consultant/Supervisor International Travels

Hogg Robinson Group, HRG (Trading as BTM) Shell Implant
LAGOS
01.2013 - 01.2018
  • Handled end-to-end business and personal travel transactions for all Shell Workers valued at >$4.6m (N1.6bn) / c.3,500 travel transactions per annum
  • This enables business continuity, across Shell and 3rd party locations all over the world
  • Other major accomplishments include delivery in a key Project role that designed & implemented an IT Travel Portal, and recipient of 2015 & 2016 Top Performer Awards
  • Handled sole private transactions for leisure travelers valued at about N28million annually to a cross section of destinations i.e., Europe, America, Middle East and Africa on all the Major Airline’s stock
  • Planning & Kick Off (Operational Activities & Projects):
  • Hold engagements with HRG leaders and Shell/business stakeholders, as well as external stakeholders (airlines, immigration and hotels), to understand the business context - e.g., expected impact of low oil prices, cost pressures, airline pricing, activity scope and desired outcomes
  • Review prior year KPI actuals data for estimation of projected current year transaction volumes
  • Gain data/insights into key routes, and pricing options (dates/timing, tickets, hotels, etc.)
  • Review customer feedback for gaps & issues and determine process improvement themes
  • Provide input into stakeholder communications
  • Design (Projects)
  • Participated in discussions to determine key client requirements for the new IT Request Portal (SBT)
  • Collaborated with IT to translate client requirements into IT system specifications and to determine the system boundaries
  • Partnered with IT to create functional workarounds, to meet client design needs/requirements
  • Reviewed proposed system specifications with client and obtained final sign off
  • Development (Projects)
  • Supported the ‘cost payment module/phase set up and systems configuration in role as Subject Matter Expert (SME), providing critical input covering ‘Cost Account Mapping to Approvers’
  • Execution (Projects)
  • Handled relationships and communication with key stakeholders – i.e
  • Requestors, managers/approvers, International Airlines, etc
  • Handle User Acceptance Testing (UAT): Identified potential members of a created ‘test community’ to pilot the newly developed tool, and obtain feedback on usability, and improvement areas
  • Continued partnering with IT to update the new IT portal based on UAT input
  • As part of ‘Go-Live’ efforts, supported the internal campaign to create awareness in all Shell Nigeria locations, about the new IT Travel Portal/Tool (SBT)
  • Delivery (Operational Activities)
  • Obtain customer requests for trips via IT request portal (SBT)
  • Determine most optimal package(s) that meet the business need
  • Handle commercial transactions, including negotiation of products & rates for the best deals
  • Work with Business Managers (within and outside own team) to ensure required approvals are in place, to avoid unauthorized spend and cost-recovery issues
  • Deliver service: Process VIP/Executive, Management and other general travel orders/transactions
  • Lead Team, and collaborate with multi-disciplinary teams including Airline Reps, Logistics, Finance, Local Travels, and Immigrations Teams, to ensure optimal and effective end-to-end solutions
  • Address progress reporting: Provide regular feedback to clients till close out of their transactions
  • Manage potential risks: e.g., requester selection of unapproved trips, unapproved airline/ticket options, inadequate visa documentation, non-supported travel days from locations/base, etc
  • Provide customer service and ongoing user support
  • Support business development efforts - e.g., to clinch new/extend current client contracts and deals with International Airlines
  • Measure Project Performance against planned activities, using the Project Performance Matrix
  • Feedback & Periodic Reporting (Operational Activities)
  • Handle Executive and Senior level client relationships both in relation to their experience with the new IT Service Portal/Tool (SBT), and with regards to their individual requests/transactions
  • Analyze weekly operational data and provide periodic Management Information, e.g
  • Target/actual revenues, cost, profitability, opportunities to generate additional business and income, etc.

Operations Manager

Ofada Boy Incorporation
01.2009 - 01.2012
  • Founding Member Executive of this entrepreneurial venture, that has grown to become a household name in the out-door Catering/Hospitality Industry in Lagos, Nigeria, and with a reputation for punctuality and top-notch service
  • Business Development: Support the CEO with Business Development efforts - recommend and promote various incentives for active client recruitment and retention
  • Marketing: Create business themes/slogans to advertise and drive sales volumes
  • Lead Generation: Meet with potential customers to understand needs and take orders
  • Supplier Management: Maintain supplier funnel, to ensure delivery requirements are met
  • Event Planning: Plan event menus in consultation with chefs/caterers and customers
  • Client Relationship Management: Manage the overall customer experience, by ensuring delivery of seamless service, and high-quality food and drinks to customers’ delight
  • Monitoring & Controlling: Ensure high levels of hygiene and cleanliness standards are always maintained to protect customers’ safety and health
  • Team Management: Lead teams of Chefs and Catering Assistants (+/- 20 persons), and drive day- to-day operational activities including customer service, maintaining quality of food production and delivery at remote/event locations
  • Also organize staff shifts and rotes
  • Stock Control: Handle order supplies and oversee inventory/stock levels and replenishment
  • Team Development: Coach/train, supervise and motivate service attendants to ensure high levels of customer service and overall client satisfaction, resulting in repeat business and referrals
  • Budget & Cost Control: Manage budgets, negotiate the best deals, and maintain financial and administrative records.

Marketing Executive

African Alliance Insurance
01.2010 - 01.2011
  • Responsible for marketing Life Insurance products to Companies, Schools, and Individuals
  • Recommended innovative marketing strategies that enabled competition with other companies that sell similar insurance products
  • Maintained the company’s subscriber base through achieving monthly sales targets
  • Prospected and developed the clientele base by networking to find new customers and generate lists of potential clients
  • Explained features, advantages and disadvantages of various policies in order to promote sales
  • Connected with Policy Holders to deliver and explain purchased policies, to analyze insurance programs and suggest additions or changes
  • Ensured policy purchase and claims requirements are fulfilled, including the completion of appropriate forms
  • Conferred with clients to obtain and provide information when claims were made on policies held
  • Completed weekly and monthly sales reports.

Education

SCRUMSTUDY Scrum Fundamentals Certified -

Scrum
U
2022

ONETRUST GRC professional - undefined

2022

SCRUMSTUDY Scrum Developer Certified - undefined

2022

ISO 27001 Lead Implementer (In view) - undefined

2022

Piston & Fusion Project Mgt Training - undefined

2017

IATA /UFTAA Foundation Course - undefined

Landover Business School
2013

BSc. - Communications

Olabisi Onabanjo University
2011

Diploma - Law

Olabisi Onabanjo University
2006

Mayflower School
Ikenne Ogun State
2003

Skills

  • Change and Growth Management
  • Effective Communicator and Public Speaker
  • Executive Leadership
  • Integrity and Transparency
  • Portfolio Management
  • Regulatory Compliance
  • Analytical and Critical Thinker
  • Process Improvement

Accomplishments

  • OFADA BOY Incorporation REMOTE: Project Co-Ordination & Business Consultant to the CEO (Till date)
  • Working closely to the CEO and COO, curating the first Nigerian Indigenous Food Festival amongst many other business ideas, focused on building the narrative around OFADARICE, with a long-term goal of making it Globally recognized and accepted
  • Thus, creating OFADARICE DAY a yearly event (Workshop & Entertainment) to showcase OFADARICE is all dimensions
  • Business Development: Support the CEO with Business Development efforts - recommend and promote various incentives for active client recruitment and retention
  • Stake Holder Management: Schedule and Meet with potential sponsors and stakeholders to align their marketing and corporate needs with the goals of the convening coy
  • Supplier Management: Maintain supplier funnel, to ensure delivery requirements are met
  • Event Planning: Plan event to capture the CEO/Convener’s business direction and ideas
  • Client Relationship Management: Manage the overall customer experience, by ensuring Sponsors and customers experience are excellent and top notch
  • Monitoring & Controlling: Ensure goals and timelines are met pre-program, during program and post program
  • Team Management: Lead teams of cross functional professionals, to achieve a satisfactory and desired outcome for the CEO/CONVENER
  • Budget & Cost Control: Manage budgets, negotiate the best deals with vendors, and maintain financial and administrative records.

Watching and analysing Football games and Content.

Hobbies; I am a staunch Real Madrid football club fan, who is particular about football viewing experience generally. Whether for Real Madrid football games or any other football club.

Certification

· 2013: Landover Business School IATA /UFTAA Foundation Course

· 2017: Piston & Fusion Project Mgt Training

· 2022: SCRUMSTUDY Scrum Fundamentals Certified

· 2022: ONETRUST GRC professional

· 2022: SCRUMSTUDY Scrum Developer Certified

· 2022: ISO 27001 Lead Implementer (In view)

Timeline

Chief Operations Officer

5thChannel Associates Limited
01.2018 - 11.2019

Travel Consultant/Supervisor International Travels

Hogg Robinson Group, HRG (Trading as BTM) Shell Implant
01.2013 - 01.2018

Marketing Executive

African Alliance Insurance
01.2010 - 01.2011

Operations Manager

Ofada Boy Incorporation
01.2009 - 01.2012

SCRUMSTUDY Scrum Fundamentals Certified -

Scrum

ONETRUST GRC professional - undefined

SCRUMSTUDY Scrum Developer Certified - undefined

ISO 27001 Lead Implementer (In view) - undefined

Piston & Fusion Project Mgt Training - undefined

IATA /UFTAA Foundation Course - undefined

Landover Business School

BSc. - Communications

Olabisi Onabanjo University

Diploma - Law

Olabisi Onabanjo University

Mayflower School
FEYISAYO TAOFEEK OGUNNUPEBI