CHIBUNNA DIVINE
ALAGBADO,Lagos
Summary
Motivated and hardworking individual seeking a position in an organisation where I can apply my communication, customer service and organisational skills to contribute to efficient marketing operations and excellent customer satisfaction. Versatile customer service and management professional looking to take on increasing responsibility. Polite and professional person with strong communication and multitasking skills. Experienced in resolving complaints within company guidelines and using own initiative. Implements workflow and follow-up to uphold service standards and guarantee customer satisfaction.
Overview
1
1
Language
1
1
Certificate
17
17
years of post-secondary education
3
3
years of professional experience
Work history
CUSTOMER SERVICE ADMINISTRATOR (NYSC)
IKEJA LOCAL GOVERNMENT SECRETARIAT
IKEJA, LAGOS STATE
2025.09 - 2026.09
- Resolved customer complaints efficiently, enhancing brand reputation.
- Guided customers through available options, enabling informed decision-making.
- Improved customer satisfaction by promptly responding to enquiries.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Maintained customer database, ensuring accuracy and confidentiality.
- Coordinated with other departments for seamless service delivery.
- Trained new employees on company policies and procedures, bolstering performance standards.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Conducted regular audits of customer accounts, ensuring compliance with regulations.
- Provided comprehensive support to sales teams, improving efficiency.
- Facilitated smooth communication channels between management and clients.
- Managed multiple tasks simultaneously to ensure on-time completion.
Customer sales representative
SOLID FLEX COMPANY
PORT HARCOURT, RIVERS STATE
2024.01 - 2025.09
- Optimised sales presentations using persuasive communication techniques.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Addressed customer complaints, resulting in improved customer retention rates.
- Established rapport with clients over the phone, fostering a positive company image.
- Resolved complex issues for improved client relations.
- Managed cash transactions and operated POS system
- Acting as a point of contact between management and customers
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Provided feedback from customers to management for continuous improvement efforts.
- Assisted with inventory counting in the stockroom and stock arrangement
- Participated in team-building activities, promoting a harmonious work environment.
Education
Bachelor of Law - LLB HONS.
Rivers State University
Port Harcourt 2019.10 - 2024.09
Senior Secondary Certificate Examination -
State Secondary School
Amadi-ama 2008.09 - 2014.07
FIRST SCHOOL LEAVING CERTIFICATE -
DIVINE FAVOUR NURSERY & PRIMARY SCHOOL
PORT HARCOURT, RIVERS STATE 2002.09 - 2008.07
Skills
Excellent communication and interpersonal skills
Customer service orientation
Basic maths and cash handling skills
Team work and collaboration
Attention to details
Time management
- Email correspondence
- Data Entry
- Employee management
- Confident delivery
- Eloquent speech delivery
- Leadership proficiency
- Writing
Languages
English
Fluent
Affiliations
- Travelling
- Reading
- Writing
- Cooking
Timeline
CUSTOMER SERVICE ADMINISTRATOR (NYSC)
IKEJA LOCAL GOVERNMENT SECRETARIAT
2025.09 - 2026.09
Customer sales representative
SOLID FLEX COMPANY
2024.01 - 2025.09
Bachelor of Law - LLB HONS.
Rivers State University
2019.10 - 2024.09
Senior Secondary Certificate Examination -
State Secondary School
2008.09 - 2014.07
FIRST SCHOOL LEAVING CERTIFICATE -
DIVINE FAVOUR NURSERY & PRIMARY SCHOOL
2002.09 - 2008.07
References
References available upon request.
Personal Information
Title: Administrator || Procurement Officer || Marketer
REFEREES
Available on Request
INTERESTS
Traveling, Reading, Music, Meeting people
QUALIFICATIONS
- High National Diploma in Business Administration (HND)
- Ordinary National Diploma in Business Administration (OND)
- West African Examination Council (WAEC)
- Senior School Certificate Examination (SSCE)
Referee
Oluomachi, Favour, 0814 092 3042
Hobbies
Reading, Meeting people, Organizing and arranging items.
Contact Information
- Address: No. 10 Prince Solomon Crescent, Alagbado, Lagos State.
- Phone no: +2349064737198, +234 802 393 4530
- Email: divinechibunna@gmail.com
Personal Details
- Sex: Female
- Marital Status: Single
- State of Origin: Imo
- LGA: Ezinihitte
- Nationality: Nigerian
- Religion: Christianity