Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Mercy Onuegbu

IT Specialist
Lagos,Lagos
Mercy Onuegbu

Summary

  • Results-driven IT Specialist with multidisciplinary expertise in Artificial Intelligence analysis, digital marketing, customer retention strategies, finance systems, and software/hardware engineering.
  • Proven ability to leverage data-driven insights and advanced technologies to optimize business performance, enhance customer engagement, and improve operational efficiency.
  • Skilled in designing and implementing innovative IT solutions, managing complex systems, and aligning technology initiatives with organizational objectives.
  • Adept at integrating AI-powered analytics with marketing and financial platforms to drive growth, automate processes, and strengthen customer loyalty.
  • Strong problem-solver with a proven track record of delivering scalable technical solutions and maintaining high-performance computing environments.

Overview

10
years of professional experience
2
Languages

Work History

Hugo Technology

AI Analyst
01.2024 - Current

Job overview

  • Data Labeling: Identifying and annotating objects in images/video (e.g., bounding boxes, landmarks, polygon segmentation) to train machine learning models, particularly meta AI.
  • Text/Audio Processing: Transcribing audio and tagging text for Natural Language Processing (NLP).
  • Quality Assurance: Reviewing, correcting, and validating data to ensure high accuracy for machine learning models.
  • Data Management: Uploading, organizing, and maintaining the confidentiality and integrity of large volumes of labeled data within specialized platforms
  • Guideline Adherence: Following complex, detailed, and evolving annotation guidelines to ensure consistency.
  • Feedback & Collaboration: Reporting anomalies and providing feedback to AI engineers to refine AI model performance.

Chunuet Technology

Digital Marketing Specialist
08.2021 - 01.2024

Job overview

  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
  • Optimized social media channels and web pages to improve SEO and usability.
  • Implemented new strategies to improve click-through rates and conversion.
  • Created social media content with innovative brand messaging to support new product launches.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Created content strategies for digital media.
  • Created customized marketing materials to increase product awareness.

Swift Networks

Customer Relationship Manager
01.2019 - 10.2020

Job overview

  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Managed department call volume of several calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Created customer support strategies to increase customer retention.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Worked with clients to address and respond to client and partnership management issues.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Educated customers about Product or Service options and processed purchases.
  • Assisted customers with opening accounts and signing up for new services.

Samchez Communications And Consulting Ltd

Accounting Software Consultant
12.2017 - 11.2018

Job overview

  • Sage accounting software consultant
  • Managing Clients accounts and troubleshooting
  • Conducting trainings for Sage/Peachtree users according to the content of different projects and information.
  • Other Software installations.
  • Wireless /wired networking.
  • Hardware maintenance and repairs.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.

Total E&P Nig Ltd

SAP Basis Administrator
02.2016 - 09.2016

Job overview

  • Day to day diary management, managing all forms of incoming and outgoing communication (phone calls, emails, fax, etc).
  • Analyzing work order notifications by integrating different modules to achieve a closed work order.
  • Prepare and co-ordinate work flows and submission of summaries.
  • Traveled to client locations to implement SAP solutions and offered post-installation support services.
  • Solved functional and technical obstacles and worked closely with project team from different streams.
  • Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.

Education

APTECH Computer Institute
Lagos, Nigeria

Diploma from Advanced Digital Marketing
02.2022

University Overview

Michael Okpara University of Agriculture Umudike
Abia State

B.Eng from Computer Engineering
08.2017

University Overview

Girls' Model Secondary School
Owerri, Imo State

Waec
05.2011

University Overview

First Step Int'l Nursery And Primary School
Imo State

First School Leaving Certificate (FSLC)
07.2005

University Overview

Skills

Digital marketing

CRM

SEO

Parimango

Meta

Graphic design

Customer engagement

Keyword optimization

Software expertise

Network systems installation

Program/Software installations

Programming Languages

Interests

Reading

Jogging

Traveling

Timeline

AI Analyst
Hugo Technology
01.2024 - Current
Digital Marketing Specialist
Chunuet Technology
08.2021 - 01.2024
Customer Relationship Manager
Swift Networks
01.2019 - 10.2020
Accounting Software Consultant
Samchez Communications And Consulting Ltd
12.2017 - 11.2018
SAP Basis Administrator
Total E&P Nig Ltd
02.2016 - 09.2016
APTECH Computer Institute
Diploma from Advanced Digital Marketing
Michael Okpara University of Agriculture Umudike
B.Eng from Computer Engineering
Girls' Model Secondary School
Waec
First Step Int'l Nursery And Primary School
First School Leaving Certificate (FSLC)

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Mercy OnuegbuIT Specialist