Zandra Uzochukwu
Business Development Executive
Abuja
Summary
- Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
- Professional Business Development Executive with vital abilities in sales. Delivers above-quota results through tenaciously built partnerships and impressive revenue-generating skills. Specializes in driving commerical industry success.
- Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Motivated Outside Sales Representative offering 2 years of experience in customized Information Technology products and services for B2B and B2C. Possessing talent in business development and account management, emphasizing long-term retention of key customers.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Executive
Omniswift Nig Ltd
Abuja
09.2020 - Current
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Collaborated with sales and marketing departments to support project rollout.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Performed website content management tasks to enhance company marketing techniques and promote brand exposure.
- Identified revenue opportunities by collaborating with distribution partners.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Customer Support Representative
Omniswift Nig Ltd
Abuja
09.2020 - 08.2021
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed ideas and practical solutions to support process improvement efforts.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Retained existing clients and developed about 70% new accounts by extending high quality and efficient support service.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Executive Assistant
National Assembly
Abuja
03.2019 - 03.2020
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Developed and maintained automated alert systems for important deadlines.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
Education
Bachelor of Science - Biotechnology
Godfrey Okoye University
Enugu State 09.2014 - 09.2018
Skills
Order management
Financial operations
Corporate budgeting
Relationship building and rapport
Prospect targeting
Revenue and profit maximization
Sales pipeline management
Cash-flow analysis
Customer satisfaction
Team building expertise
Goals and performance
Technical Writing
Research and Requirement gathering
Risk Identification
Accomplishments
- Recipient of Employee of the Year Award
- Recipient of Client Support MVP Award
- Recipient of Best Customer Centricity Award
- Achieved record-high client growth in 2021 by developing a comprehensive sales and marketing plan.
- Collaborated with team of 10 in the development of Learning Management System.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved customer satisfaction through effectively helping with customer compliant.
- Documented and resolved client issues which led to customer satisfaction and retention.
- Supervised team of 4 staff members.
- Ranked as a top performer, averaging 60% above sales quota each month.
Timeline
Business Development Executive
Omniswift Nig Ltd
09.2020 - Current
Customer Support Representative
Omniswift Nig Ltd
09.2020 - 08.2021
Executive Assistant
National Assembly
03.2019 - 03.2020
Bachelor of Science - Biotechnology
Godfrey Okoye University
09.2014 - 09.2018